album not downloading

Question

Maxypi Author

Level 1

5 points

album not downloading

I ripped an album to my iTunes library, I synched with iTunes Match,

but when I go to my iPad to play it, I get an error message saying tracks can't be downloaded.

The other albums in my collection are ok though. Any ideas how to fix this?

thanks

Posted on Aug 3, 2016 10:32 PM

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Answer 1

Aug 3, 2016 11:51 PM in response to Maxypi

Hi,

What is the iCloud status of the new tracks?

Jim

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Answer 2

Maxypi Author

Level 1

5 points

Aug 4, 2016 5:55 AM in response to Jimzgoldfinch

Hi Jim

what do you mean? What status do I need to check?

thanks

Max

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Answer 3

Maxypi Author

Level 1

5 points

Aug 4, 2016 5:57 AM in response to Maxypi

i should add that I used iTunes rip MP3 encoder, does this make any difference?

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Answer 4

Aug 4, 2016 6:12 AM in response to Maxypi

Hi,

What does the iCloud status in your iTunes library show. Read this support document: About iCloud Music Library icons and status - Apple Support

Jim

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Answer 5

Maxypi Author

Level 1

5 points

Aug 4, 2016 8:31 AM in response to Jimzgoldfinch

OK it's blank no status so it's neither matched nor uploaded. It seems that iTunes also gets stuck and doesn't complete

It's processes. I've tried sync 5 times now

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Answer 6

Aug 4, 2016 11:25 PM in response to Maxypi

Hi,

Does the rest of your music have "matched", "uploaded" etc. If so,

delete the new tracks,
sign out of iTunes
Close iTunes then reopen iTunes
sign back into iTunes
go to preferences and make sure that iCloud music library is checked.
readd the tracks again, the stars will be shown as "waiting". The process to match the tracks will start soon after you have added the tracks back into iTunes.

Jim

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Answer 7

Maxypi Author

Level 1

5 points

Aug 4, 2016 11:26 PM in response to Jimzgoldfinch

Thanks, deleting and adding the files again seems to have done the trick

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