Q: Watch

Hi

To customise the watch face, when viewing the time, press firmly (do not just tap) on the screen until the current watch face "shrinks" in size and the Customise button is shown beneath it.

More information:

Customize the face of your Apple Watch - Apple Support

If the watch does not respond as expected, it may help to restart it:

• Restart your Apple Watch - Apple Support

If you have not yet done so, it may also help to update the iPhone and watch to the latest software, starting with the iPhone:

• Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support
• Update the software on your Apple Watch - Apple Support

If you wish to contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your son's watch checked:

• Contact - Official Apple Support
• https://twitter.com/applesupport
• http://www.apple.com/retail/geniusbar/

Telephone numbers are available here:

• Contact Apple for support and service - Apple Support