BigBoy101
Level 1 (4 points)
Apple Music

Q: Music won't load or play on laptop

Just updated the latest version of iTunes onto my windows laptop and the music bar will load but it won't play and is stuck on 0.00 and won't play the song as if it was paused when it isn't.

iPhone 5, iOS 9.3.2

Posted on Aug 4, 2016 3:31 AM

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BigBoy101

Q: Music won't load or play on laptop

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  • by Ulexes138,

    Ulexes138 Ulexes138 Aug 4, 2016 4:51 PM in response to BigBoy101
    Community Specialists
    Aug 4, 2016 4:51 PM in response to BigBoy101

    Hello BigBoy101,

    Thanks for reaching out to the Apple Support Community. I know how important it is to be able to rely on iTunes working correctly, and I'd like to help get your music up and running again.

    If you have not already restarted your Windows computer following the update, that's where we'll want to start. Updating iTunes usually requires a fresh start to make sure all the latest improvements and updates are in place.

    If, after the restart, you are still seeing the same behavior, you may want to try re-installing iTunes. This article will help you through that process: Remove and reinstall iTunes and related software components for Windows 7 and later

    If you have any questions or run into any trouble, the entire community is here to help.

    Best regards.