Trackpad and keyboard problem when logging in

Hi guys,


probably after the last update I am having a trouble when logging into my MacPro (early 2015). When I turn on it or just open it after I closed it, the mouse is frozen, trackpad doesn`t really do anything and keyboard is not responding.


So I have to do a hard power off and do it over and over again until the trackpad (mouse) and keyboard start responding again.


Also sometimes when I am in the system already, the trackpad stops responding while the mouse and keyboard is working.


Anyone of you might have the same problem? Any solution? It is really driving me crazy when I try to ten times to get to my system 😟


Thank you very much.

Mac Pro

Posted on Aug 4, 2016 5:12 AM

Reply
7 replies

Aug 4, 2016 5:40 AM in response to MarekZel

The Apple Support Topic Ella Fitzgerald posted does have some pertinent information under the subhead:

Your mouse, keyboard, or trackpad intermittently stops responding

If this does not solve your problem, then download and run EtreCheck, It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

Aug 4, 2016 5:55 AM in response to macjack

EtreCheck version: 2.9.13 (267)

Report generated 2016-08-04 20:52:51

Download EtreCheck from https://etrecheck.com

Runtime 1:29

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Other problem


Hardware Information:

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 69


Video Information:

Intel Iris Graphics 6100

Color LCD 2560 x 1600


System Software:

OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour


Disk Information:

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.80 GB (75.29 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online


USB Information:

Broadcom Corp. Bluetooth USB Host Controller


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Extensions

[not loaded] expressvpn.tap (20150118 - 2016-08-03) [Support]

[loaded] expressvpn.tun (20150118 - 2016-08-03) [Support]


System Launch Agents:

[not loaded] 7 Apple tasks

[loaded] 154 Apple tasks

[running] 77 Apple tasks


System Launch Daemons:

[not loaded] 47 Apple tasks

[loaded] 155 Apple tasks

[running] 88 Apple tasks


Launch Agents:

[loaded] org.macosforge.xquartz.startx.plist (2014-08-12) [Support]


Launch Daemons:

[loaded] com.expressvpn.tap.plist (2016-08-01) [Support]

[loaded] com.expressvpn.tun.plist (2016-08-01) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-12) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-12) [Support]


User Launch Agents:

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]


User Login Items:

Flux Aplikace (/Applications/Flux.app)

iTunesHelper Aplikace (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Skype Aplikace (/Volumes/Skype/Skype.app)

ExpressVPN Aplikace (/Applications/ExpressVPN.app)


Other Apps:

[running] com.expressvpn.ExpressVPN.181472

[running] com.google.Chrome.174112

[running] org.herf.Flux.89632

[loaded] 399 Apple tasks

[running] 186 Apple tasks


Internet Plug-ins:

Default Browser: 601 - SDK 10.11 (2016-07-29)

QuickTime Plugin: 7.7.3 (2016-07-29)


Safari Extensions:

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-25)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

12% kernel_task

5% WindowServer

3% fontd

1% Skype

1% hidd


Top Processes by Memory:

799 MB kernel_task

451 MB softwareupdated

303 MB Skype

221 MB Google Chrome

156 MB mdworker(7)


Virtual Memory Information:

2.62 GB Free RAM

5.38 GB Used RAM (2.01 GB Cached)

0 B Swap Used


Diagnostics Information:

Aug 4, 2016, 07:52:48 PM /Library/Logs/DiagnosticReports/hidd_2016-08-04-195248_[redacted].crash

/usr/libexec/hidd

Aug 4, 2016, 07:50:19 PM Self test - passed


Aug 5, 2016 6:44 AM in response to MarekZel

Diagnostics Information:

Aug 4, 2016, 07:52:48 PM /Library/Logs/DiagnosticReports/hidd_2016-08-04-195248_[redacted].crash

/usr/libexec/hidd


hidd (Human Interface Device Daemon) is crashing. It is a core process and it controls your keyboard and mouse. You cannot run your system without it. But something is causing it to malfunction.

I'd suggest using the 10.11.6 Combo Update to overwrite any system software that is corrupt.


The Combo Update is a fuller install, as opposed to an incremental "delta" update, so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It should preserve all your data and settings, but that said you should always have a backup.

You can download the Combo here.

https://support.apple.com/downloads/macos

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Trackpad and keyboard problem when logging in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.