MarekZel
Level 1 (4 points)
Notebooks

Q: Trackpad and keyboard problem when logging in

Hi guys,

 

probably after the last update I am having a trouble when logging into my MacPro (early 2015). When I turn on it or just open it after I closed it, the mouse is frozen, trackpad doesn`t really do anything and keyboard is not responding.

 

So I have to do a hard power off and do it over and over again until the trackpad (mouse) and keyboard start responding again.

 

Also sometimes when I am in the system already, the trackpad stops responding while the mouse and keyboard is working.

 

Anyone of you might have the same problem? Any solution? It is really driving me crazy when I try to ten times to get to my system

 

Thank you very much.

Mac Pro

Posted on Aug 4, 2016 5:12 AM

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MarekZel

Q: Trackpad and keyboard problem when logging in

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  • Helpful answers

  • by Ella Fitzgerald,

    Ella Fitzgerald Ella Fitzgerald Aug 4, 2016 5:16 AM in response to MarekZel
    Level 4 (1,603 points)
    iPhone
    Aug 4, 2016 5:16 AM in response to MarekZel

    Hello, please read this article If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support

  • by MarekZel,

    MarekZel MarekZel Aug 4, 2016 5:27 AM in response to Ella Fitzgerald
    Level 1 (4 points)
    Notebooks
    Aug 4, 2016 5:27 AM in response to Ella Fitzgerald

    Hello, thanks for the reply. I just wonder if I made it clear - I have nothing external connected to Mac. I meant the trackpad and keyboard that are integrated in the Mac

  • by macjack,

    macjack macjack Aug 4, 2016 5:40 AM in response to MarekZel
    Level 9 (55,682 points)
    Mac OS X
    Aug 4, 2016 5:40 AM in response to MarekZel

    The Apple Support Topic Ella Fitzgerald posted does have some pertinent information under the subhead:

    Your mouse, keyboard, or trackpad intermittently stops responding

    If this does not solve your problem, then download and run EtreCheck, It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

  • by MarekZel,

    MarekZel MarekZel Aug 4, 2016 5:55 AM in response to macjack
    Level 1 (4 points)
    Notebooks
    Aug 4, 2016 5:55 AM in response to macjack

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-04 20:52:51

    Download EtreCheck from https://etrecheck.com

    Runtime 1:29

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro12,1

        1 2,7 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 69

     

    Video Information: ⓘ

        Intel Iris Graphics 6100

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about one hour

     

    Disk Information: ⓘ

        APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 249.80 GB (75.29 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Broadcom Corp. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    expressvpn.tap (20150118 - 2016-08-03) [Support]

        [loaded]    expressvpn.tun (20150118 - 2016-08-03) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    154 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    155 Apple tasks

        [running]    88 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-12) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.expressvpn.tap.plist (2016-08-01) [Support]

        [loaded]    com.expressvpn.tun.plist (2016-08-01) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-06-12) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-12) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

     

    User Login Items: ⓘ

        Flux    Aplikace  (/Applications/Flux.app)

        iTunesHelper    Aplikace  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Skype    Aplikace  (/Volumes/Skype/Skype.app)

        ExpressVPN    Aplikace  (/Applications/ExpressVPN.app)

     

    Other Apps: ⓘ

        [running]    com.expressvpn.ExpressVPN.181472

        [running]    com.google.Chrome.174112

        [running]    org.herf.Flux.89632

        [loaded]    399 Apple tasks

        [running]    186 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-07-29)

        QuickTime Plugin: 7.7.3 (2016-07-29)

     

    Safari Extensions: ⓘ

        Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-25)

     

    3rd Party Preference Panes: ⓘ

        None

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            12%    kernel_task

             5%    WindowServer

             3%    fontd

             1%    Skype

             1%    hidd

     

    Top Processes by Memory: ⓘ

        799 MB    kernel_task

        451 MB    softwareupdated

        303 MB    Skype

        221 MB    Google Chrome

        156 MB    mdworker(7)

     

    Virtual Memory Information: ⓘ

        2.62 GB    Free RAM

        5.38 GB    Used RAM (2.01 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 4, 2016, 07:52:48 PM    /Library/Logs/DiagnosticReports/hidd_2016-08-04-195248_[redacted].crash

            /usr/libexec/hidd

        Aug 4, 2016, 07:50:19 PM    Self test - passed

     

  • by Esquared,

    Esquared Esquared Aug 4, 2016 6:21 AM in response to MarekZel
    Level 6 (8,410 points)
    Mac OS X
    Aug 4, 2016 6:21 AM in response to MarekZel

    Reports suggest there might be some issues with f.lux in El Capitan. To rule this possibility out, please uninstall this app. If it makes no difference, you can always put it back.

  • by MarekZel,

    MarekZel MarekZel Aug 5, 2016 4:09 AM in response to Esquared
    Level 1 (4 points)
    Notebooks
    Aug 5, 2016 4:09 AM in response to Esquared

    I did but the problem is still here

  • by macjack,

    macjack macjack Aug 5, 2016 6:44 AM in response to MarekZel
    Level 9 (55,682 points)
    Mac OS X
    Aug 5, 2016 6:44 AM in response to MarekZel

    Diagnostics Information: ⓘ

        Aug 4, 2016, 07:52:48 PM    /Library/Logs/DiagnosticReports/hidd_2016-08-04-195248_[redacted].crash

            /usr/libexec/hidd

     

    hidd (Human Interface Device Daemon) is crashing. It is a core process and it controls your keyboard and mouse. You cannot run your system without it. But something is causing it to malfunction.

    I'd suggest using the 10.11.6 Combo Update to overwrite any system software that is corrupt.

     

    The Combo Update is a fuller install, as opposed to an incremental "delta" update, so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before. It should preserve all your data and settings, but that said you should always have a backup.

    You can download the Combo here.

    https://support.apple.com/downloads/macos