QuantumField

Q: OS X 10.11.6 crashes

After installing OS X 10.11.6, my Macbook Air (11" mid 2013, 1.7 GHz Intel Core i7, 8GB memory, 500 GB flash) started to crash several times a day, apparently at random. Each time the computer freezes, and it requires a power button shutdown followed by a reboot.

 

Often Safari has been open before the crash, but I am not sure that is the cause.  Often the crash occurs when the computer has been unused for some hours, but programs were left open.

 

Before this update 10.11.6 my Macbook Air would run for months without a crash.  Now it seems to have the worst characteristics of Windows.

 

Any help?

OS X El Capitan (10.11.6)

Posted on Aug 4, 2016 7:22 AM

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Q: OS X 10.11.6 crashes

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  • Helpful answers

  • by den.thed,

    den.thed den.thed Aug 4, 2016 7:29 AM in response to QuantumField
    Level 7 (27,395 points)
    Aug 4, 2016 7:29 AM in response to QuantumField

    Run and post an Etrecheck report.

  • by QuantumField,

    QuantumField QuantumField Aug 4, 2016 7:48 AM in response to den.thed
    Level 1 (4 points)
    Mac OS X
    Aug 4, 2016 7:48 AM in response to den.thed

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-04 10:41:29

    Download EtreCheck from https://etrecheck.com

    Runtime 1:49

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

    Click the [Check files] link for help with unknown files.

     

    Problem: Apps are crashing

    Description:

    Computer freezes at random after update to OS X 10.11.6

     

    Hardware Information:

        MacBook Air

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir6,1

        1 1.7 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 489

     

    Video Information:

        Intel HD Graphics 5000

            Color LCD 1366 x 768

     

    System Software:

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about 15 hours

     

    Disk Information:

        APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 499.05 GB (12.95 GB free) (Low!)

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Adware:

        /Library/LaunchAgents/com.genieoinnovation.macextension.plist

        /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist

        /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

        3 adware files found. [Remove]

     

    Unknown Files:

        /Library/LaunchDaemons/com.crowdstrike.userdaemon.plist

            /Library/CS/CSDaemon

        One unknown file found. [Check files]

     

    Kernel Extensions:

            /Incompatible Software/Parallels Service.app

        [not loaded]    com.parallels.kext.prl_hid_hook (6.0 12094.676494 - 2012-07-25) [Support]

        [not loaded]    com.parallels.kext.prl_hypervisor (6.0 12094.676494 - 2012-07-25) [Support]

        [not loaded]    com.parallels.kext.prl_netbridge (6.0 12094.676494 - 2012-07-25) [Support]

        [not loaded]    com.parallels.kext.prl_usb_connect (6.0 12094.676494 - 2012-07-25) [Support]

        [not loaded]    com.parallels.kext.prl_vnic (6.0 12094.676494 - 2012-07-25) [Support]

     

            /Library/Extensions

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4 - 2016-08-02) [Support]

     

            /Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5 - 2015-11-02) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4 - 2015-11-02) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6 - 2016-08-02) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    143 Apple tasks

        [running]    87 Apple tasks

     

    System Launch Daemons:

        [not loaded]    44 Apple tasks

        [loaded]    148 Apple tasks

        [running]    98 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2010-12-11) [Support]

        [loaded]    com.adobe.CS5ServiceManager.plist (2010-12-11) [Support]

        [loaded]    com.cisco.anyconnect.gui.plist (2015-09-09) [Support]

        [failed]    com.genieoinnovation.macextension.plist (2014-02-01) Adware!  [Remove]

        [running]    com.jamfsoftware.jamf.agent.plist (2016-07-29) [Support]

        [failed]    jp.co.canon.SELPHYES.BG.plist (2012-02-06) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.SwitchBoard.plist (2010-12-11) [Support]

        [failed]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2012-11-19) [Support]

        [loaded]    com.apple.aelwriter.plist

        [running]    com.cisco.anyconnect.ciscod.plist (2015-09-09) [Support]

        [running]    com.cisco.anyconnect.vpnagentd.plist (2015-09-09) [Support]

        [running]    com.crowdstrike.userdaemon.plist (2016-03-15) [Support]

        [loaded]    com.genieoinnovation.macextension.client.plist (2014-02-01) Adware!  [Remove]

            /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

        [running]    com.jamfsoftware.jamf.daemon.plist (2016-07-29) [Support]

        [loaded]    com.jamfsoftware.task.1.plist (2016-07-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

        [running]    com.seagate.TBDecorator.plist (2013-10-11) [Support]

        [loaded]    com.stclairsoft.AppTamerAgent.plist (2011-03-26) [Support]

        [loaded]    comp.text.tex.distribution.Helper.plist (2016-01-06) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-02-14) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-12-11) [Support]

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [running]    com.c-command.SpamSieve.LaunchAgent.plist (2016-08-04) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [not loaded]    com.synology.CloudStation.plist (2014-09-04) [Support]

        [not loaded]    ws.agile.1PasswordAgent.plist (2013-09-24) [Support]

     

    User Login Items:

        Citations    Application  (/Applications/Papers2.app/Contents/SharedSupport/Citations.app)

        Garmin Lifetime Map Updater    Application  (/Applications/Garmin Lifetime Map Updater.app)

        Watts    Application  (/Applications/Watts.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Rogue Amoeba Schedule Helper    Application  (/Library/Application Support/Audio Hijack Pro/Rogue Amoeba Schedule Helper.app)

        Google Drive    Application  (/Applications/Google Drive.app)

        Audio Hijack 3 Schedule Helper    Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)

        Audio Hijack    Application  (/Applications/Audio Hijack.app)

        /Applications/Cisco/Cisco AnyConnect Secure Mobility Client/    Application Hidden (/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [running]    TeXShop.84832

        [running]    com.adobe.PDApp.AAMUpdatesNotifier.133152.B3053150-C979-4F62-BFAF-D8ADD09F831D

        [running]    com.binarytricks.watts.88672

        [running]    com.c-command.SpamSieve.839072

        [loaded]    com.cisco.Cisco-AnyConnect-Secure-Mobility-Client.56992

        [running]    com.garmin.LifetimeMapUpdate.3872

        [running]    com.getdropbox.dropbox.76832

        [loaded]    com.google.Chrome.133792

        [running]    com.google.GoogleDrive.63072

        [running]    com.mekentosj.Citations.105632

        [running]    com.rogueamoeba.ScheduleHelper.112352

        [running]    com.rogueamoeba.audiohijack3.54752

        [running]    com.rogueamoeba.audiohijack3.schedulehelper.113312

        [loaded]    404 Apple tasks

        [running]    226 Apple tasks

     

    Internet Plug-ins:

        Default Browser: 601 - SDK 10.11 (2016-07-24)

        Flip4Mac WMV Plugin: 2.4.4.2 (2012-08-07) [Support]

        OfficeLiveBrowserPlugin: 12.3.5 (2012-11-21) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-07-30) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-11) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-24)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-11) Outdated! Update

        Mathematica: 10.0.0 - SDK 10.10 (2016-03-03) [Support]

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-12) [Support]

        AdobePDFViewer: 9.5.5 (2013-05-22) [Support]

        GarminGpsControl: 4.0.2.6 Beta - SDK 10.6 (2012-11-09) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-17)

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2015-05-04) Check version

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

     

    Safari Extensions:

        1Password - AgileBits - http://agilebits.com/onepassword (2012-04-21)

        Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-07-25)

        1Password - AgileBits - http://agilebits.com/onepassword (2012-04-19)

        Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-01-29)

        1-ClickWeather - TWCi - http://www.weather.com/ (2011-07-06)

     

    3rd Party Preference Panes:

        Flash Player (2016-06-13) [Support]

        Flip4Mac WMV (2012-05-15) [Support]

        MacFUSE (2008-12-19) [Support]

        Paragon NTFS for Mac ® OS X (2015-12-05) [Support]

        Seagate Dashboard for Mac OSX (2015-11-04) [Support]

        TeXDistPrefPane (2015-10-03) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 499.05 GB Disk used: 486.10 GB

        Destinations:

            2015 Seagate Slim TM [Local]

            Total size: 2.00 TB

            Total number of backups: 18

            Oldest backup: 12/5/15, 16:45

            Last backup: 7/30/16, 14:58

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 499.05 GB X 3)

     

            Time Machine [Local]

            Total size: 1.60 TB

            Total number of backups: 15

            Oldest backup: 2/12/15, 23:33

            Last backup: 3/6/16, 05:38

            Size of backup disk: Excellent

                Backup size 1.60 TB > (Disk size 499.05 GB X 3)

     

            SchillerTC [Network]

            Total size: 3.00 TB

            Total number of backups: 81

            Oldest backup: 6/22/13, 13:50

            Last backup: 7/22/16, 02:19

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 499.05 GB X 3)

     

            Data [Network]

            Total size: 3.00 TB

            Total number of backups: 80

            Oldest backup: 4/24/14, 20:50

            Last backup: 8/4/16, 10:22

            Size of backup disk: Excellent

                Backup size 3.00 TB > (Disk size 499.05 GB X 3)

     

            Seagate Slim Time Machine [Local]

            Total size: 999.92 GB

            Total number of backups: 46

            Oldest backup: 1/11/15, 16:22

            Last backup: 7/30/16, 18:06

            Size of backup disk: Too small

                Backup size 999.92 GB < (Disk used 486.10 GB X 3)

     

    Top Processes by CPU:

            71%    bird

             8%    WindowServer

             5%    kernel_task

             5%    DashboardClient(2)

             1%    fontd

     

    Top Processes by Memory:

        1.04 GB    Google Chrome Helper(6)

        818 MB    kernel_task

        483 MB    Preview

        246 MB    TeXShop

        246 MB    Mail

     

    Virtual Memory Information:

        76 MB    Free RAM

        7.92 GB    Used RAM (2.19 GB Cached)

        187 MB    Swap Used

     

    Diagnostics Information:

        Aug 3, 2016, 09:05:09 PM    /Library/Logs/DiagnosticReports/suggestd_2016-08-03-210509_[redacted].cpu_resou rce.diag [Details]

            /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/ suggestd

        Aug 3, 2016, 07:08:48 PM    ~/Library/Logs/DiagnosticReports/Photos_2016-08-03-190848_[redacted].crash

            com.apple.Photos - /Applications/Photos.app/Contents/MacOS/Photos

        Aug 3, 2016, 07:06:27 PM    Self test - passed

        Aug 3, 2016, 09:02:29 AM    /Library/Logs/DiagnosticReports/suggestd_2016-08-03-090229_[redacted].cpu_resou rce.diag [Details]

        Aug 1, 2016, 06:47:47 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-01-184747_[ redacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

     

  • by den.thed,

    den.thed den.thed Aug 4, 2016 8:19 AM in response to QuantumField
    Level 7 (27,395 points)
    Aug 4, 2016 8:19 AM in response to QuantumField

    For starters your Drive is low on Free Space and you have Genieo Adware. In addition your running some variant of Cisco which does nothing but cause problem for OS X.

     

    Personally I would:

    1. Free up at least another 10 to 20GB of space

    2. Get rid of Genieo as per the Remove instructions in EtreCheck

    3. Uninstall any and all Antivirus ware from OS X

  • by LindaBCoyoteByte,

    LindaBCoyoteByte LindaBCoyoteByte Aug 9, 2016 4:54 PM in response to QuantumField
    Level 1 (8 points)
    Mac OS X
    Aug 9, 2016 4:54 PM in response to QuantumField

    I am having this issue also.  Seems to happen mostly when the screensaver is running.

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-09 16:19:22

    Download EtreCheck from https://etrecheck.com

    Runtime 2:11

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    freezing

     

    Hardware Information:

        iMac (27-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,2

        1 3.2 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        NVIDIA GeForce GT 755M - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software:

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information:

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (687.69 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    USB Information:

        Western Digital My Passport 07B8 2 TB

            EFI (disk1s1) <not mounted> : 210 MB

            My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 2.00 TB (291.99 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        MediaTek Inc MT1887 

        Logitech USB Receiver

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /Library/Extensions

        [loaded]    com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8 - 2016-08-02) [Support]

     

            /System/Library/Extensions

        [loaded]    com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.8 - 2016-08-02) [Support]

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    153 Apple tasks

        [running]    77 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    157 Apple tasks

        [running]    88 Apple tasks

     

    Launch Agents:

        [running]    com.Logitech.Control Center.Daemon.plist (2015-09-18) [Support]

        [running]    com.brother.LOGINserver.plist (2015-01-14) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2014-11-02) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-04) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2014-03-26) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2014-11-02) [Support]

     

    User Launch Agents:

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    User Login Items:

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Clock    Application  (/Applications/Clock.app)

        Snagit    Application Hidden (/Applications/Snagit.app)

        Calendar    Application  (/Applications/Calendar.app)

        Solar Service    Application  (~/Library/Application Support/Logitech/SolarService/Solar Service.app)

     

    Other Apps:

        [running]    com.Logitech.Solar-Service.109472

        [running]    com.TechSmith.Snagit.63392

        [running]    com.brother.utility.NETserver.80352

        [running]    com.brother.utility.USBserver.80032

        [running]    com.google.Chrome.7072

        [loaded]    com.techsmith.snagit.SnagitLaunchAtLogin

        [running]    net.projectworld.Clock.47072

        [loaded]    393 Apple tasks

        [running]    198 Apple tasks

     

    Internet Plug-ins:

        SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-17) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-27)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update

        JavaAppletPlugin: Java 8 Update 77 build 03 (2016-03-29) Check version

        Default Browser: 601 - SDK 10.11 (2016-07-27)

     

    User internet Plug-ins:

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

     

    Safari Extensions:

        Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-28)

     

    3rd Party Preference Panes:

        Flash Player (2016-04-15) [Support]

        Java (2016-03-29) [Support]

        Logitech Control Center (2016-06-06) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 311.65 GB

        Destinations:

            My Passport for Mac [Local]

            Total size: 2.00 TB

            Total number of backups: 135

            Oldest backup: 9/5/14, 8:43 PM

            Last backup: 8/9/16, 3:47 PM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 311.65 GB X 3)

     

    Top Processes by CPU:

            50%    mdworker(19)

             5%    launchd

             4%    WindowServer

             2%    kernel_task

             1%    fontd

     

    Top Processes by Memory:

        958 MB    Google Chrome Helper(5)

        732 MB    kernel_task

        336 MB    mdworker(19)

        246 MB    Google Chrome

        229 MB    mds_stores

     

    Virtual Memory Information:

        3.32 GB    Free RAM

        4.68 GB    Used RAM (1.54 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Aug 9, 2016, 04:00:16 PM    Self test - passed

        Jul 27, 2016, 09:12:19 PM    /Library/Logs/DiagnosticReports/Kernel_2016-07-27-211219_[redacted].panic [Details]

     

  • by BobHarris,

    BobHarris BobHarris Aug 9, 2016 6:31 PM in response to LindaBCoyoteByte
    Level 6 (19,272 points)
    Mac OS X
    Aug 9, 2016 6:31 PM in response to LindaBCoyoteByte

    LindaBCoyoteByte

     

    Please start a new "Post" as Thread-Jacking an active trouble shooting thread just confuses everyone with mixed instructions going back and forth.

  • by BobHarris,

    BobHarris BobHarris Aug 9, 2016 6:34 PM in response to QuantumField
    Level 6 (19,272 points)
    Mac OS X
    Aug 9, 2016 6:34 PM in response to QuantumField

    Post some of the system panic files.  If they are the same or if they are different, as that information can help so if there is a pattern or not.  If you have hundreds, just select a handful to post.

     

    Kernel Panic reports: "/Library/Logs/DiagnosticReports"

    <http://support.apple.com/kb/ht2546>

    <http://support.apple.com/en-us/HT200553>

    The panic report should have "panic" in the file name.

  • by LindaBCoyoteByte,

    LindaBCoyoteByte LindaBCoyoteByte Aug 10, 2016 2:01 PM in response to BobHarris
    Level 1 (8 points)
    Mac OS X
    Aug 10, 2016 2:01 PM in response to BobHarris

    Will do, my apologies.  thanks for letting me know.