Apple Music keep crashing

apple Music keep crashing each time I try to play a song

i restarted the phone

Sign out from apple Music then sign in again

nothing hap

iPhone 6s, iOS 9.3.3

Posted on Aug 4, 2016 8:06 AM

Reply
1 reply

Aug 5, 2016 12:52 PM in response to samy2244

Hello samy2244!


I'd definitely want Apple Music and all its songs able to play for me, too. We can try out a few things and get it playing for you.


Restarting and signing out of the Apple ID are good steps and if you haven't yet, let's force close the Music app, too: Force an app to close on your iPhone, iPad, or iPod touch - Apple Support


Try it again and then make sure the iPhone is up to date, iOS 9.3.4 just came out this week: Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support


After that, if it's still the same, make sure there's a recent backup and the latest version of iTunes on the computer you use as we may need to restore it:


How to back up your iPhone, iPad, and iPod touch - Apple Support

Get the latest version of iTunes - Apple Support


Best wishes!

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Apple Music keep crashing

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