Hi all,
I'm getting random instances where Bluetooth on an iMac will randomly drop both the Magic Keyboard & Magic Trackpad2 at the same time!
Bluetooth still shows as active, but I've found hardwiring the trackpad to disable and re-enable Bluetooth means that both peripherals are instantly rediscovered.
Anyone else had this?
iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.6)
Might be corrupted Bluetooth preferences ...
Open the Finder.
From the Finder menu bar click Go > Go to Folder
Then copy and paste the following:
/Library/Preferences/com.apple.Bluetooth.plist
Click Go then move the com.apple.Bluetooth.plist file to the Trash.
You may need to re pair your mouse and keyboard. Help here > Set up your Apple wireless devices - Apple Support
If that didn't help, might be something in this support article to help you > If your Apple wireless mouse, keyboard, or trackpad aren't working as expected - Apple Support
Hi Carolyn,
I tried that, but didn't make any difference.
Try resetting the NVRAM and SMC.
Barry
Bluetooth randomly drop Magic Keyboard & Magic Trackpad2
