Hi, I recently changed my apple id email and now I am unable to sign into iMessage and FaceTime.
Even after signing out and back into all of the fields, i'm still getting the same result. And I even get a pop up that ask to sign in, but it still shows the old apple id email.
anyone else have the same issues?
iPhone 6s, iOS 9.3.3
Go through everywhere that you use your Apple ID and make sure that you signed out. After you have signed out everywhere, restart your device and then try signing in again.
What to do after you change your Apple ID email address or password - Apple Support
i'm able to sign in now, but am still being prompted to enter my password for the old apple id.
and now, on my macbook pro, my phone number isn't appearing on iMessage
Did you change the Apple ID according to these instructions, or create a new ID?
I changed my apple id according to the instructions.
I'm a little confused by the request to enter the password to the old ID? Did you change your password as well as the ID? If you did, were you required to do that? I have never had the need to change my ID, but I have changed my password, although that was years ago.
What happens if you enter the password for the old ID?
yeah, me too.
Everything else on the phone seems to recognize the new apple id (for the most part)
To answer the second question, yes I did. i wasn't required to change it, but felt that it was time to update the password as well.
When I try to enter the password for the old ID, it says the account for the old id doesn't exist.
Settings> Messages> "Apple ID Verification" "Enter the password for 'old apple ID' in Settings.
*taps on settings* *prompts up "Apple ID Password" (still for the old apple ID)
*types in password* "old Apple ID is not an Apple ID"
(okayy? and I close out)
but then whenever I'm at:
Settings> Messages> Send & Receive > "Use you Apple ID for iMessage"
"New/Current Apple ID is Already Signed In"
I try to "Add An Email"
and when I manually type out the current Apple ID and password I'm prompted with "iMessage server is unavailable"
I Don't have a lot of confidence in this but it won't hurt to check. Go to Settings>General>Date & Time>Set Automatically>On. Check to be sure that your time zone is also correct.
No, still wasn't able to push through the activation, which is weird because I can see that iMessage is working because my text bubbles are still blue rather than green and i'm not using wifi.
i don't know, whats going on. I'll just leave it.
shouldn't have messed with it in the first place.
You didn't mess with it, you changed your Apple ID and you did what you are supposed to do. Don't give up. Let me see if I can get some help from some other higher level members.
I will put out a bat call for help.
IMO changing an Apple ID is a pain as it has to be changed in multiple places on every device you own. Just on the remote chance that you have not done this, try going to the following locations, sign out of all of them and then sign back in with the new one:
iCloud, iTunes & App Store, Messages, FaceTime, and Game Center if you use it.
This thread is OLD, but has many common denominators to your experience, as well as participation by an Apple Community Specialist (the only Apple employees that participate in answering questions in ASC) - PLUS - folks that post step-by-step that claims to have solved
How do I change my iMessage Apple ID?
Found with this search
troubleshoot imessage login OLD password site:apple.com - Google Search
has already been tried several times to no luck
didn't really help much, as all of the "solutions" have already been done with no luck
Maybe you should try contacting Apple for help at this point. Go here, and find your region. Then navigate to the topic that makes the most sense for you. This is an Apple ID problem after all.
Contact Apple for help with Apple ID account security - Apple Support
Demo has placed a call for others to help. Hang in there a bit, someone may have an idea. If nothing develops here I would suggest contacting Apple ID Support. This one looks rather difficult to me.
unable to sign into iMessage/facetime
