Wallet does not open automatically when Phone is near the Terminal with finger on the Home Button

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Level 1

8 points

Wallet does not open automatically when Phone is near the Terminal with finger on the Home Button

Am using an Iphone 6 with the latest OS 9.3.3. I was able to use Apply Pay once but the last couple of times, the Wallet App did not open up automatically with the Phone near the Terminal and my finger on the Home Button. Was wondering whether the Wallet App needs to be running in the background for it to open up automatically near the Terminal? I have a habit of closing all the background Apps. Secondly, I would like to confirm whether the finger just needs to lightly touch the Home Button and not click the Home Button till the Wallet App appears on display? Am not able to figure out whether I am doing anything else that is wrong?

iPhone 6, iOS 9.3.3

Posted on Aug 4, 2016 9:49 AM

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Answer 1

Jonathan UK

Level 10

163,901 points

Aug 4, 2016 9:53 AM in response to TIJA75

Hi

Follow the instructions here to use Apple Pay in stores:

Using Apple Pay in stores and within apps - Apple Support

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Answer 2

TIJA75 Author

Level 1

8 points

Aug 4, 2016 10:00 AM in response to Jonathan UK

Thanks...did look it up earlier. The issue that I am facing is that the Terminal doesn't seem to be sensing and opening up my Wallet App on the Phone automatically. It seems strange as I was able to successfully do a Transaction once.

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Answer 3

Jonathan UK

Level 10

163,901 points

Aug 4, 2016 10:04 AM in response to TIJA75

Wallet does not need to be open in the background.

Your finger only needs to be resting on (not pressing / clicking) the Home button.

Check that you are holding your iPhone close enough to (within one inch of) the terminal and where indicated on the terminal.

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Answer 4

TIJA75 Author

Level 1

8 points

Aug 4, 2016 10:11 AM in response to Jonathan UK

Yes, the Phone was within an inch of the Terminal with my finger touching the Home Button. Tried using it at a different Terminal in the Store but still no luck

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Answer 5

Jonathan UK

Level 10

163,901 points

Aug 4, 2016 10:33 AM in response to TIJA75

The following steps may help:

Check that cards are still added to Apple Pay on your iPhone:

Go to: Settings > Wallet & Apple Pay.

Check that the merchant accepts payment via Apple Pay and that the merchant is ready for you to make the payment:

http://www.apple.com/apple-pay/where-to-use-apple-pay/

Try removing any third-party case from your iPhone.

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Answer 6

TIJA75 Author

Level 1

8 points

Aug 4, 2016 4:34 PM in response to Jonathan UK

1.Card is still added to the Phone.

2. Yes, the Store does accept Apple Pay and the lady behind the counter prompted me a couple of times but to no avail.

3. I don't use a case for the iPhone.

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Answer 7

Jonathan UK

Level 10

163,901 points

Aug 4, 2016 4:37 PM in response to TIJA75

I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation for assistance, including with a view to having your iPhone checked if recommended by Apple (under warranty, if eligible):

To check your warranty status:

https://checkcoverage.apple.com/

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