addiree
Level 1 (4 points)
iPhone

Q: iPhone deleted all music and won't resync.

So yesterday, in the middle of listening to my music it all disappeared. Every single song...gone. This happened about 20 minutes after I had downloaded a new song from iTunes with no issues. This was irritating enough, but I knew I had everything on my computer at home so I wasn't terribly concerned.

Fast forward to today--my phone will NOT sync. I'm using the latest versions of iTunes and the iPhone software, and I have a 128 GB iPhone 6s. iTunes will recognize my phone when I plug it in, and it will even let me hit the 'sync' button. It says it syncs, and looking at the list of music on my computer, claims all of my songs are on the device. The storage on the device shows 0 songs, though, and none can actually be played from my phone.

Apple Music and Match are turned off on ALL of my devices--I never even signed up for either.

I've contacted Apple Support three times now, and have received either a generic response that tells me to sync again or haven't received a response at all.

Does anyone who has had this problem have a fix? I don't want to lose all my music, and the thought of breaking out my old phone simply to have music on is unappealing.

iPhone 6s, iOS 9.3.3

Posted on Aug 4, 2016 12:12 PM

by addiree,Solvedanswer
addiree addiree
Level 1 (4 points)
iPhone
A:

In case anyone has the same issue, here's how I managed to fix this.

 

I restored my phone from a backup before it had occurred. This let my iTunes go through with a sync, which hadn't been happening earlier. Then, I made sure Apple Music and iTunes Match were turned off on ALL my devices & all computers on my network/with my apple ID. I then selected 'manually manage my music' and applied the setting. I then had to click all of my songs (inconvenient, but not the worst thing ever) and choose the 'sync' option and it restored my music to my device.

Posted on Aug 4, 2016 1:19 PM

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addiree

Q: iPhone deleted all music and won't resync.

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  • Helpful answers

  • by javaliga,

    javaliga javaliga Aug 4, 2016 12:26 PM in response to addiree
    Level 4 (3,724 points)
    iCloud
    Aug 4, 2016 12:26 PM in response to addiree

    It sounds to me like something got corrupted on your phone.  First thing to try is a restart and/or forced restart:

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    which you may have already done and probably won't help but it is simple and shouldn't do any harm either.  Next thing on the list would be a restore:

     

    Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

     

    Since you have your music on your computer, you should then be able to then sync your music & apps to your phone.  Or download your previous purchases:

     

    Download your past purchases - Apple Support

  • by addiree,

    addiree addiree Aug 4, 2016 1:06 PM in response to javaliga
    Level 1 (4 points)
    iPhone
    Aug 4, 2016 1:06 PM in response to javaliga

    Hi, thanks for taking the time to reply.

    I had tried to restart a number of times & it didn't fix anything.

     

    I just restored from a previous backup (that should have had all my music) and it was all still gone. I've also tried to sync again in the hope this cleared any corrupted data but I'm having the exact same problem still.

     

    All of the checkmarks are greyed out? I'm not sure if that is relevant info.

  • by addiree,Solvedanswer

    addiree addiree Aug 4, 2016 1:19 PM in response to addiree
    Level 1 (4 points)
    iPhone
    Aug 4, 2016 1:19 PM in response to addiree

    In case anyone has the same issue, here's how I managed to fix this.

     

    I restored my phone from a backup before it had occurred. This let my iTunes go through with a sync, which hadn't been happening earlier. Then, I made sure Apple Music and iTunes Match were turned off on ALL my devices & all computers on my network/with my apple ID. I then selected 'manually manage my music' and applied the setting. I then had to click all of my songs (inconvenient, but not the worst thing ever) and choose the 'sync' option and it restored my music to my device.