navvinavv

Q: Am I Cheated by iphone 6s?

I was in Hong Kong last week.

 

I went to repair my iphone 6, and they said it cannot be repaired and offered a replacement iphone 6 with 3 months warranty and it was not a brand new box piece and I could not buy Apple Care for it.

 

So I decided to trade in my iphone 6 and pay more money and buy iphone 6s and also purchased iphone 6s apple care and my phone is protected for 2 more years.

 

Now I am back in India, Its just 3 days after buying the new iphone 6s

 

This morning, suddenly the phone hung and then it got some blue lines and then display went off.

I did the hard boot reset by clicking the Sleep button and the thumb button, it started and then again the display went off...And now the display is gone completely. The phone is ON, but there is no display, the phone rings and also its actually ON, but there is nothing on the screen.

 

Now I cannot go to Hong Kong, I will have to go to third party apple service providers in India, who they say will replace my phone and give me a refurbished unit?

 

In the first place I did not want a refurbished iphone 6 which is why I traded it up for iphone 6s and now if in 3 days it has display issues, am i going to be given a refurbished iphone 6s?

 

This is disappointing. I would want a brand new box piece or else this is cheating by apple.

 

What do you guys feel?

 

Thanks

iPhone 6s

Posted on Aug 4, 2016 12:49 PM

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Q: Am I Cheated by iphone 6s?

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  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Aug 4, 2016 12:52 PM in response to navvinavv
    Level 9 (54,952 points)
    iPhone
    Aug 4, 2016 12:52 PM in response to navvinavv

    The warranty on iPhone have never been international. You should have purchased the phone in the country where you intended to use it.

     

    You were not cheated by Apple, you failed to consider the consequences of purchasing a phone in a country other than your own.

  • by navvinavv,

    navvinavv navvinavv Aug 4, 2016 12:54 PM in response to KiltedTim
    Level 1 (4 points)
    iPhone
    Aug 4, 2016 12:54 PM in response to KiltedTim

    The Apple Support told me that the Apple Care is International and the Phone Model which I have purchased can be taken to any support Centre anywhere in the world and phone can be replaced and service can be offered.

     

    What do you think Tim?

  • by navvinavv,

    navvinavv navvinavv Aug 4, 2016 12:56 PM in response to KiltedTim
    Level 1 (4 points)
    iPhone
    Aug 4, 2016 12:56 PM in response to KiltedTim

    I have Apple Care + which is an international warranty

    And in 3 days if this phone has lost its display, it means there is something horribly wrong with Apple!

  • by KiltedTim,

    KiltedTim KiltedTim Aug 4, 2016 12:59 PM in response to navvinavv
    Level 9 (54,952 points)
    iPhone
    Aug 4, 2016 12:59 PM in response to navvinavv

    No. It isn't an international warranty. READ the information that you got.

  • by navvinavv,

    navvinavv navvinavv Aug 4, 2016 1:02 PM in response to KiltedTim
    Level 1 (4 points)
    iPhone
    Aug 4, 2016 1:02 PM in response to KiltedTim

    @KiltedTim

    I was told by Apple Call Centre, That my phone model is covered in international warranty and can be repaired and replaced in any country

    Also he said since i have Apple Care, It can be repaired and replaced by any service centre or genius bar

    Are you saying that the Apple Centre is giving wrong information?

     

    FYI
    This iphone 6s is purchased along with Apple Care + Which is International Warranty

    Now if i am getting a replaced or refurbished phone which is not a BOX Piece its Cheating

    If I get a replacement or Box Piece its not cheating

    If they are repairing the phone and giving me the same phone its not cheating

    But if i get a USED phone or a Refurbished Phone, ITS CHEATING

  • by KiltedTim,

    KiltedTim KiltedTim Aug 4, 2016 1:40 PM in response to navvinavv
    Level 9 (54,952 points)
    iPhone
    Aug 4, 2016 1:40 PM in response to navvinavv

    Did you actually READ the materials you were given regarding AppleCare+? If you believe it should be international, then call them.

    Are you being told you will not be given a replacement at all, or are you whining because you're going to get a refurbished phone as a replacement? Virtually all replacements are refurbished. That's the way it works. Not just Apple, but everyone in the industry.

    Again, READ the warranty and AppleCare+ materials you were given. If you're unhappy about the service you're getting, then contact Apple customer care.

  • by Michael Black,

    Michael Black Michael Black Aug 4, 2016 2:30 PM in response to navvinavv
    Level 7 (24,076 points)
    Aug 4, 2016 2:30 PM in response to navvinavv

    Your warrant clearly states that Apple will repair or replace the device with new or used/refurbished parts of equal quality and function, at their discretion.  You are not entitled to a brand new retail unit in exchange for your used device, and the terms of the warranty never said you would get such a thing.

     

    The terms of the warranty also clearly state it is not international.  It doesn't matter what you heard or think you heard. All that matters is what is printed in the warranty terms of service.

  • by navvinavv,

    navvinavv navvinavv Aug 5, 2016 10:52 PM in response to navvinavv
    Level 1 (4 points)
    iPhone
    Aug 5, 2016 10:52 PM in response to navvinavv

    UPDATE : APPLE IS THE BEST

     

    Well, Honestly I feel Apple is the best, but getting a refurbished phone for a new one would not be justified within just 3 days of purchase. But, repairs is fine.

     

    I have given my phone to apple service centre in India and told them, I dont want a replaced phone but if they are able to repair my display, they can do so.

     

    I am loyal to Apple and never had any bad experience, but it impacts your mind, if you buy a brand new phone and it gets malfunctioned in just 3 days. But well its electronics.

     

    By the way, My Apple Care + was not showing up on my details with Apple Service Centre and Apple Call Centre, I called up Apple Store from where I had bought the phone, sent them my receipt and asked them, They said its showing that I had purchased my Apple Care + but they said, My Phone is NOT Activated. I dont know what that means.....

     

    @Kilted : Giving a used phone could be called cheating within just 3 days of buying a new box phone. People in India Apple said that the box phone is a brand new phone. They are not even aware of it being a refurbished one. But it's fine to replace it with a refurbished phone after 6 months or a year, but not within just 3 days of the purchase.

     

    @Michael : I think there is a confusion with you guys. The Apple Care + for my iPhone model is Global. Which is why the call centre guy asked me for my Phone's Model Number. The model number of that series has Global Apple Care + I think I am happy now..I gave my phone to the Apple Service Centre in Mumbai and they are now getting back at me and said, they could repair the screen or replace the screen free of cost. I told them I dont want a replaced phone.