HT201441: Turn off Find My iPhone Activation Lock
Learn about Turn off Find My iPhone Activation Lock
-
All replies
-
Helpful answers
-
by Winston Churchill,Aug 4, 2016 3:24 PM in response to Smart Creators
Winston Churchill
Aug 4, 2016 3:24 PM
in response to Smart Creators
Level 10 (103,361 points)
Apple TVContact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
I'm not exactly sure what procedures are in place for such events but Apple can assist in such cases, but it may take a while and you may need to provide a death certificate and a note from the executor that the device has been willed to yourself, along with an original proof of purchase.