Accessible Funkiness
Level 1 (4 points)
iPad

Q: iPad Air stuck in recovery mode but not being recognized by iTunes.

iTunes is not able to recognize the iPad Air even though it is in recovery mode. I check the Apple Mobile Device USB Driver and it has a Code 10. All the help will be appreciated.

iPad Air, iOS 9.3.2

Posted on Aug 4, 2016 3:42 PM

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Accessible Funkiness

Q: iPad Air stuck in recovery mode but not being recognized by iTunes.

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  • by chris_g1,

    chris_g1 chris_g1 Aug 5, 2016 9:48 AM in response to Accessible Funkiness
    Community Specialists
    Aug 5, 2016 9:48 AM in response to Accessible Funkiness

    Hi Accessible Funkiness,

    If your iTunes app is having issues seeing your iPad when it's connected to your computer, you should check your USB cable and try another one if possible. That usually resolves any communication issues that may arise. However, if the issue is still present. Please have a look at the link below for further trouble shooting steps to get your iPad Air back up and running. 

     

    If iTunes doesn‘t recognize your iPhone, iPad, or iPod

     

    Thanks for using Apple Support Communities for assistance. Getting your iPad restored is very important and the steps above should get that accomplished for you

    Have a great day.