MB Pro Retina 15" 2015 crash and overheat issue. How to fix?

Hey guys!


I have 2 issues with my 4 month old Mac...


1. Sometimes it crashes literally completely . I mean even the force touch trackpad doesn't work! Only thing that helps is holding the power button and restart the machine. When I do so, the fist thing that appears is the message that "your computer restarted cause a problem, press any key or whait a few seconds"

I press a key and then it boots up normal...


2. Let's say I use my Mac at the morning and then I fold it and it goes to sleep... I leave the house and some hours later when I come home I hear the fans going crazy! The Mac is so hot and when I unfold it, the screen stays black and the fans are extreme loud... The only thing that helps is to hold the power button and restart. The "your computer..." message appears there too...


I Mean no data gets lost but I payed 2800€ for this beast! For this price it should be perfect...


PS: sorry if my English isnt the best... I'm still learning 😉


greetings from germany

MacBook Pro (Retina, 15-inch, Mid 2015)

Posted on Aug 4, 2016 3:23 PM

Reply
4 replies

Aug 4, 2016 4:23 PM in response to iNicoApfelFan

Since your MBP is still in the warranty period, your best option is to make an appointment at an Apple store genius bar and have the Apple experts deal with these problems.


Your MBP has had a kernel panic. Use these directions to log and post it:


https://support.apple.com/en-us/HT201753


In regards to the second problem, try a SMC reset:


https://support.apple.com/en-us/HT201295


If there is no change, run Apple diagnostics and see if that will provide a clue:


https://support.apple.com/en-us/HT202731


Ciao.


Your English is better than my German. 🙂

Aug 5, 2016 10:19 AM in response to iNicoApfelFan

Thank you for your help!


I already run the Apple Diagnostics and it detects no problem.

Now I´ll try the SMC reset... Nevertheless I make a appointment at the genius bar next week...


I copied the Panic Report:


Anonymous UUID: F36DA298-79CC-DA03-5917-048B852FBE0A


Fri Aug 5 19:00:02 2016


*** Panic Report ***

panic(cpu 4 caller 0xffffff801a3ce6fa): Kernel trap at 0xffffff7f9b7ea09a, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x00000000000000bf, CR3: 0x000000001e55a000, CR4: 0x00000000001627e0

RAX: 0x0000000000000000, RBX: 0xffffff803c58df00, RCX: 0xffffffffd8c414a2, RDX: 0x0000000000000001

RSP: 0xffffff921e57bcf0, RBP: 0xffffff921e57bd00, RSI: 0xffffff803b5d4800, RDI: 0xffffff803c58df00

R8: 0xffffff803a59a000, R9: 0x0000000000010001, R10: 0x0000000000000000, R11: 0x0000000000000328

R12: 0xffffff803c605200, R13: 0xffffff7f9b79d688, R14: 0x0000000000100004, R15: 0xffffff803b5d4800

RFL: 0x0000000000010286, RIP: 0xffffff7f9b7ea09a, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0x00000000000000bf, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0


Backtrace (CPU 4), Frame : Return Address

0xffffff921e57b980 : 0xffffff801a2dab52

0xffffff921e57ba00 : 0xffffff801a3ce6fa

0xffffff921e57bbe0 : 0xffffff801a3ec563

0xffffff921e57bc00 : 0xffffff7f9b7ea09a

0xffffff921e57bd00 : 0xffffff7f9b87408f

0xffffff921e57bd40 : 0xffffff7f9b87043a

0xffffff921e57bd60 : 0xffffff801a8b6148

0xffffff921e57bdd0 : 0xffffff7f9b8703c1

0xffffff921e57be10 : 0xffffff801a890953

0xffffff921e57be30 : 0xffffff801a88e1f5

0xffffff921e57be60 : 0xffffff801a88e764

0xffffff921e57bee0 : 0xffffff7f9b104fe6

0xffffff921e57bf00 : 0xffffff801a30f2da

0xffffff921e57bfb0 : 0xffffff801a3c9117

Kernel Extensions in backtrace:

com.apple.iokit.IOUSBHostFamily(1.0.1)[79D250A3-843A-3750-BE64-A252CF17A148]@0x ffffff7f9b0ee000->0xffffff7f9b157fff

dependency: com.apple.driver.AppleUSBHostMergeProperties(1.0.1)[401B7165-36E8-3EE5-849D-71D AEB3E46E4]@0xffffff7f9b0ea000

com.apple.iokit.IOBluetoothFamily(4.4.6f1)[9B3C8089-B7BD-32F6-AC84-18501E3A5B1C ]@0xffffff7f9b799000->0xffffff7f9b85bfff

dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffff ff7f9b634000

com.apple.iokit.IOBluetoothHostControllerUSBTransport(4.4.6f1)[24559F19-2BC5-3E CF-94F9-B573B28B0247]@0xffffff7f9b86f000->0xffffff7f9b89afff

dependency: com.apple.iokit.IOBluetoothFamily(4.4.6f1)[9B3C8089-B7BD-32F6-AC84-18501E3A5B1C ]@0xffffff7f9b799000

dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f9b2f6000

dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff 7f9abf4000

dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[79D250A3-843A-3750-BE64-A252CF17A148]@0x ffffff7f9b0ee000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

15G31


Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide: 0x000000001a000000

Kernel text base: 0xffffff801a200000

__HIB text base: 0xffffff801a100000

System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)


System uptime in nanoseconds: 4860278577580

last loaded kext at 19019260064: com.avast.AvastFileShield 3.0.0 (addr 0xffffff7f9dd64000, size 40960)

loaded kexts:

com.avast.AvastFileShield 3.0.0

com.avast.PacketForwarder 2.1

com.Cycling74.driver.Soundflower 2

com.kairos.driver.DuetDisplay 1

com.apple.driver.AppleBluetoothMultitouch 90.3

com.apple.driver.AGPM 110.22.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.12.7

com.apple.driver.AppleHDAHardwareConfigDriver 274.12

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDFramebuffer 1.4.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX4000 1.4.2

com.apple.driver.AppleIntelHD5000Graphics 10.1.4

com.apple.driver.AppleMuxControl 3.12.8

com.apple.driver.AppleHV 1

com.apple.driver.AppleBacklight 170.8.9

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferAzul 10.1.4

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleCameraInterface 5.46.0

com.apple.kext.AMD7000Controller 1.4.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AppleUSBTopCaseDriver 86

com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

com.apple.driver.CoreStorageFsck 517.50.1

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.IOBluetoothHIDDriver 4.4.6f1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSurface 108.2.3

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.iokit.IOAcceleratorFamily2 205.11

com.apple.kext.AMDSupport 1.4.2

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.CoreStorage 517.50.1

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

Model: MacBookPro11,5, BootROM MBP114.0172.B09, 4 processors, Intel Core i7, 2,5 GHz, 16 GB, SMC 2.30f2

Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1




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MB Pro Retina 15" 2015 crash and overheat issue. How to fix?

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