iNicoApfelFan

Q: MB Pro Retina 15" 2015 crash and overheat issue. How to fix?

Hey guys!

 

I have 2 issues with my 4 month old Mac...

 

1. Sometimes it crashes literally  completely .  I mean even the force touch trackpad doesn't work! Only thing that helps is holding the power button and restart the machine. When I do so, the fist thing that appears is the message that "your computer restarted cause a problem, press any key or whait a few seconds"

I press a key and then it boots up normal...

 

2. Let's say I use my Mac at the morning and then I fold it and it goes to sleep... I leave the house and some hours later when I come home I hear the fans going crazy! The Mac is so hot and when I unfold it, the screen stays black and the fans are extreme loud... The only thing that helps is to hold the power button and restart. The "your computer..." message appears there too...

 

I Mean no data gets lost but I payed 2800€ for this beast! For this price it should be perfect...

 

PS: sorry if my English isnt the best... I'm still learning

 

greetings from germany

MacBook Pro (Retina, 15-inch, Mid 2015)

Posted on Aug 4, 2016 3:23 PM

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Q: MB Pro Retina 15" 2015 crash and overheat issue. How to fix?

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  • Helpful answers

  • by OGELTHORPE,Apple recommended

    OGELTHORPE OGELTHORPE Aug 4, 2016 4:23 PM in response to iNicoApfelFan
    Level 9 (52,113 points)
    Mac OS X
    Aug 4, 2016 4:23 PM in response to iNicoApfelFan

    Since your MBP is still in the warranty period, your best option is to make an appointment at an Apple store genius bar and have the Apple experts deal with these problems.

     

    Your MBP has had a kernel panic.  Use these directions to log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    In regards to the second problem, try a SMC reset:

     

    https://support.apple.com/en-us/HT201295

     

    If there is no change, run Apple diagnostics and see if that will provide a clue:

     

    https://support.apple.com/en-us/HT202731

     

    Ciao.

     

    Your English is better than my German. 

  • by iNicoApfelFan,

    iNicoApfelFan iNicoApfelFan Aug 5, 2016 10:19 AM in response to iNicoApfelFan
    Level 1 (4 points)
    Notebooks
    Aug 5, 2016 10:19 AM in response to iNicoApfelFan

    Thank you for your help!

     

    I already run the Apple Diagnostics and it detects no problem.

    Now I´ll try the SMC reset... Nevertheless I make a appointment at the genius bar next week...

     

    I copied the Panic Report:

     

    Anonymous UUID:       F36DA298-79CC-DA03-5917-048B852FBE0A

     

    Fri Aug  5 19:00:02 2016

     

    *** Panic Report ***

    panic(cpu 4 caller 0xffffff801a3ce6fa): Kernel trap at 0xffffff7f9b7ea09a, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000000000bf, CR3: 0x000000001e55a000, CR4: 0x00000000001627e0

    RAX: 0x0000000000000000, RBX: 0xffffff803c58df00, RCX: 0xffffffffd8c414a2, RDX: 0x0000000000000001

    RSP: 0xffffff921e57bcf0, RBP: 0xffffff921e57bd00, RSI: 0xffffff803b5d4800, RDI: 0xffffff803c58df00

    R8:  0xffffff803a59a000, R9:  0x0000000000010001, R10: 0x0000000000000000, R11: 0x0000000000000328

    R12: 0xffffff803c605200, R13: 0xffffff7f9b79d688, R14: 0x0000000000100004, R15: 0xffffff803b5d4800

    RFL: 0x0000000000010286, RIP: 0xffffff7f9b7ea09a, CS:  0x0000000000000008, SS:  0x0000000000000000

    Fault CR2: 0x00000000000000bf, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0

     

    Backtrace (CPU 4), Frame : Return Address

    0xffffff921e57b980 : 0xffffff801a2dab52

    0xffffff921e57ba00 : 0xffffff801a3ce6fa

    0xffffff921e57bbe0 : 0xffffff801a3ec563

    0xffffff921e57bc00 : 0xffffff7f9b7ea09a

    0xffffff921e57bd00 : 0xffffff7f9b87408f

    0xffffff921e57bd40 : 0xffffff7f9b87043a

    0xffffff921e57bd60 : 0xffffff801a8b6148

    0xffffff921e57bdd0 : 0xffffff7f9b8703c1

    0xffffff921e57be10 : 0xffffff801a890953

    0xffffff921e57be30 : 0xffffff801a88e1f5

    0xffffff921e57be60 : 0xffffff801a88e764

    0xffffff921e57bee0 : 0xffffff7f9b104fe6

    0xffffff921e57bf00 : 0xffffff801a30f2da

    0xffffff921e57bfb0 : 0xffffff801a3c9117

          Kernel Extensions in backtrace:

             com.apple.iokit.IOUSBHostFamily(1.0.1)[79D250A3-843A-3750-BE64-A252CF17A148]@0x ffffff7f9b0ee000->0xffffff7f9b157fff

                dependency: com.apple.driver.AppleUSBHostMergeProperties(1.0.1)[401B7165-36E8-3EE5-849D-71D AEB3E46E4]@0xffffff7f9b0ea000

             com.apple.iokit.IOBluetoothFamily(4.4.6f1)[9B3C8089-B7BD-32F6-AC84-18501E3A5B1C ]@0xffffff7f9b799000->0xffffff7f9b85bfff

                dependency: com.apple.iokit.IOReportFamily(31)[C89107EE-2DF2-3BC3-9F6D-3133D43ED7EF]@0xffff ff7f9b634000

             com.apple.iokit.IOBluetoothHostControllerUSBTransport(4.4.6f1)[24559F19-2BC5-3E CF-94F9-B573B28B0247]@0xffffff7f9b86f000->0xffffff7f9b89afff

                dependency: com.apple.iokit.IOBluetoothFamily(4.4.6f1)[9B3C8089-B7BD-32F6-AC84-18501E3A5B1C ]@0xffffff7f9b799000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[5D7574C3-8E90-3873-BAEB-D979FC215A7D]@0xfffff f7f9b2f6000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff 7f9abf4000

                dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[79D250A3-843A-3750-BE64-A252CF17A148]@0x ffffff7f9b0ee000

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15G31

     

    Kernel version:

    Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

    Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

    Kernel slide:     0x000000001a000000

    Kernel text base: 0xffffff801a200000

    __HIB  text base: 0xffffff801a100000

    System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)

     

    System uptime in nanoseconds: 4860278577580

    last loaded kext at 19019260064: com.avast.AvastFileShield 3.0.0 (addr 0xffffff7f9dd64000, size 40960)

    loaded kexts:

    com.avast.AvastFileShield 3.0.0

    com.avast.PacketForwarder 2.1

    com.Cycling74.driver.Soundflower 2

    com.kairos.driver.DuetDisplay 1

    com.apple.driver.AppleBluetoothMultitouch 90.3

    com.apple.driver.AGPM 110.22.0

    com.apple.driver.ApplePlatformEnabler 2.6.0d0

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleGraphicsDevicePolicy 3.12.7

    com.apple.driver.AppleHDAHardwareConfigDriver 274.12

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleHDA 274.12

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.pmtelemetry 1

    com.apple.kext.AMDFramebuffer 1.4.2

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.AMDRadeonX4000 1.4.2

    com.apple.driver.AppleIntelHD5000Graphics 10.1.4

    com.apple.driver.AppleMuxControl 3.12.8

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleIntelFramebufferAzul 10.1.4

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.driver.AppleCameraInterface 5.46.0

    com.apple.kext.AMD7000Controller 1.4.2

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

    com.apple.driver.AppleUSBCardReader 3.7.1

    com.apple.driver.AppleTopCaseHIDEventDriver 86

    com.apple.driver.AppleUSBTopCaseDriver 86

    com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1

    com.apple.driver.CoreStorageFsck 517.50.1

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.IOBluetoothHIDDriver 4.4.6f1

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.12

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOSurface 108.2.3

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.AppleGraphicsControl 3.12.8

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

    com.apple.iokit.IOBluetoothFamily 4.4.6f1

    com.apple.driver.AppleHDAController 274.12

    com.apple.iokit.IOHDAFamily 274.12

    com.apple.iokit.IOAudioFamily 204.4

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2 205.11

    com.apple.kext.AMDSupport 1.4.2

    com.apple.AppleGraphicsDeviceControl 3.12.8

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleThunderboltEDMSink 4.1.1

    com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOUSBMassStorageDriver 1.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleHIDKeyboard 181

    com.apple.driver.AppleMultitouchDriver 304.12

    com.apple.driver.AppleHIDTransport 5

    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.CoreStorage 517.50.1

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.4

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    Model: MacBookPro11,5, BootROM MBP114.0172.B09, 4 processors, Intel Core i7, 2,5 GHz, 16 GB, SMC 2.30f2

    Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB

    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en0

    Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

    USB Device: USB 3.0 Bus

    USB Device: Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Bluetooth USB Host Controller

    Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

     

     

     

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Aug 5, 2016 10:38 AM in response to iNicoApfelFan
    Level 9 (52,113 points)
    Mac OS X
    Aug 5, 2016 10:38 AM in response to iNicoApfelFan

    The following software items may be responsible for your kernel panic:

    Screen Shot 2016-08-05 at 1.34.59 PM.png

    Delete them using the developer instructions and see if the panics stop. 

     

    DO NOT REINSTALL AVAST!  You do not need it and it can corrupt your MBP.

     

    Ciao.

  • by iNicoApfelFan,

    iNicoApfelFan iNicoApfelFan Aug 14, 2016 3:56 AM in response to OGELTHORPE
    Level 1 (4 points)
    Notebooks
    Aug 14, 2016 3:56 AM in response to OGELTHORPE

    Thank you! Sorry that I answer a week later. I was in Paris the last days...

     

    I´ll delete the files and deinstall all those softwares. I´m glad that I received this competent help, thanks!!!

    In spite of everything I´ve made a appointment at the genius bar. Maybe they find something else...

     

    Have a great day!