HT205384: Charge your Siri Remote or Apple TV Remote

Learn about Charge your Siri Remote or Apple TV Remote
M1keG81

Q: Does the Siri Remote for the 4th generation Apple TV come charged or partially charged straight out the box?! Having issues with utilizing the remote and getting it set up. Attempting to charge before I send it back

Does the Siri Remote for the 4th generation Apple TV come charged or partially charged out of the box? Having issues setting up Apple TV with the remote due to the remote not working. Attempting to partially charge remote before I send it back.

MacBook Air, Mac OS X (10.7.3)

Posted on Aug 4, 2016 6:40 PM

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Q: Does the Siri Remote for the 4th generation Apple TV come charged or partially charged straight out the box?! Having issues with u ... more

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  • by Rysz,

    Rysz Rysz Aug 4, 2016 6:48 PM in response to M1keG81
    Level 7 (20,492 points)
    iTunes
    Aug 4, 2016 6:48 PM in response to M1keG81

    It leaves the factory charged, but how much charge remains by the time someone gets it depends on how long it took to sell that particular box.

     

    A full charge of the remote takes about 2.5 - 3 hrs.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 5, 2016 1:59 AM in response to M1keG81
    Level 10 (103,693 points)
    Apple TV
    Aug 5, 2016 1:59 AM in response to M1keG81
    1. Have you tried charging the remote.
    2. Have you tried pressing the menu and up button for a few seconds while holding it an inch or two away from the Apple TV, if successful you should see an onscreen message saying the remote has been paired.
    3. If you have an older remote from an earlier model Apple TV or MacBook, you may be able to use it to restore the Apple TV which in many cases has been enough to re-enable the Siri remote. You will need to complete set up to undertake a restore.
    4. If you have a USB-C cable you can try restoring it by connecting it to iTunes on a computer.
    5. If you have tried all these steps, don't have an earlier remote or a USB-C cable or using them is too inconvenient, return it to the store from which you purchased it for a replacement or to have them pair it for you.