Q: Complaints to apple about my visit

I am wishing to write a complaint regarding the service I have received in Apple Store (131 West County Center

St. Louis, MO 63131) , does anybody know to whom I should be addressing this to and the relevant email address? Thank you so much for your assistance.

I have had the terrible experience visiting the apple store in west county for repairing cracked screen . I was given misleading information since the time i signed in( 7.20 pm ). around 7.30 pm while i was waiting in the store  , I got a message on my phone “We are almost ready for you at the Genius Bar . Please let a specialist know when you are here. Talking to the specialist he told me, a technician will come and meet you soon . As I didn’t see any technician after 10 minutes I approached staff again , they said there are 3 people ahead of you . Again after 10 min i checked there two more people ahead of you .. I wasn’t sure if i would be seen today and be able to repair so i checked with the staff again asking specific question like ‘ are they going to still take a look at the phone ?and is the phone  going to be repaired today ? They kept saying ‘Yes’ and ‘Yes’. Finally at 8.40 pm , instead of the technician Person(Josh is his name) who was helping people to sign in with his iPad (Same person who was answering me for all the question I had since 7.30) came to me told and me ‘Hey i am going to take care you today and I need the serial number of your phone . We will not be able to repair your phone today as we are closing the store in 15 minutes . Phone repair would take 1 hr. You need to schedule an appointment for some other day . Is this the customer service that you should expect ????

If service would take more than an hour they should have let me know by 8 pm to leave the store and come some other day . Seeing my frustration , Josh asked me “Have you backed up your  phone” ? I said ‘No’.  Josh answer is “ well , as we made you wait so long i can give you one option , swap the phone with another one , but you will loose all the data.Again i tried to back up my phone using iCloud  buying extra storage from apple . Spend around another 30 min.I left my 1 yr old and 4 yr old home to take care of my emergency phone repair situation . I lost my 2 hrs in apple store + they wanted me to come by 10 am in the morning when the store opens . And then wait for one more hour to repair. That would mean i need to take half day off till noon and loosing my hourly pay. It's an absolute disgrace and I wonder why apple don't have a complaint department!Spoke to the store manager (Tim). I explained my situation , but no helpful answer . I only have swap option today , but will loose data. I asked him if i can back up my data today and come back tomorrow to store to pick up new phone . that would save repair time. I don’t understand if they can give me swap option today why not tomorrow? again expecting me to loose my half day . Do they have any respect for customer time ? I'm frustrated . Does anyone know a channel to pass along dissatisfaction with our experiences with customer support with the situation?