emiliel1236
Level 1 (9 points)
Apple Music

Q: Album

I had downloaded an album a couple months ago. I saw that this albums wasn't in my music anymore so when I tired to redownload it iTunes said it was purchased but it will not show up in my purchased music and it will not let me redownload the album.

iPhone 6, iOS 9.3.3

Posted on Aug 4, 2016 11:04 PM

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emiliel1236

Q: Album

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  • by chris_g1,

    chris_g1 chris_g1 Aug 5, 2016 1:20 PM in response to emiliel1236
    Community Specialists
    Aug 5, 2016 1:20 PM in response to emiliel1236

    Hi, emiliel1236!

     

    Thanks for using the Apple Support Communities. After reviewing your post, I see that there is an album you purchased from the iTunes Store that you cannot find on your iOS device. You've tried to redownload it, but are not able to, even though it shows as Purchased in the iTunes Store. I listen to a lot of music, and frequently purchase from the iTunes Store, so I understand how important it is to have access to your content. I'd be happy to help!

     

    First, make sure your purchases are set to display on your iOS device. You can do this by making sure the "Show Apple Music" toggle under Settings > Music is turned on. If it's already on, or turning it on does not display your purchase album, try the steps in the following article:

    Download your past purchases

    After going through the steps under the Music section for your specific iOS device, you may also need to try the steps under the "Get help" section at the bottom of the article.

     

    Happy listening!

  • by lresendi,

    lresendi lresendi Aug 5, 2016 4:06 PM in response to chris_g1
    Level 1 (8 points)
    Apple Music
    Aug 5, 2016 4:06 PM in response to chris_g1

    not helpful