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Aug 6, 2016 11:53 AM in response to Taylormanby erin_b1,Hello Taylorman,
Thanks for asking your question here in the Apple Support Communities. For assistance within your Apple ID account, you will need to speak to AppleCare directly. You can find the contact options for your area using this help article from Apple: Contact Apple for help with Apple ID account security.
Thank you and have a great rest of your day.
