mrwebtech

Q: Facetime Activation

I am signing in to Facetime, after signing in ....windows appears, whatever option i select it signs out.can any one help

 

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MacBook Pro, OS X Yosemite (10.10.5)

Posted on Aug 5, 2016 10:23 AM

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Q: Facetime Activation

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  • by chris_g1,

    chris_g1 chris_g1 Aug 6, 2016 7:09 AM in response to mrwebtech
    Community Specialists
    Aug 6, 2016 7:09 AM in response to mrwebtech

    Hey there mrwebtech,

     

    Welcome to the Apple Support Communities! It sounds like you're having an issue with getting FaceTime to activate on your MacBook Pro. I love using FaceTime on my Mac and I'll be more than happy to help you get this sorted out.

     

    Take a look at this support article that provides some relevant troubleshooting for issues with signing in and activating FaceTime:

     

    Get help signing in to Messages, FaceTime, and Game Center

     

    All the best!

  • by Eric Root,

    Eric Root Eric Root Aug 6, 2016 8:25 AM in response to mrwebtech
    Level 9 (70,061 points)
    iTunes
    Aug 6, 2016 8:25 AM in response to mrwebtech

    If the above doesn't work, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - Mavericks

    Safe Mode - About

     

    Safe Mode - Yosemite

  • by mrwebtech,

    mrwebtech mrwebtech Aug 8, 2016 7:33 AM in response to Eric Root
    Level 1 (8 points)
    Mac App Store
    Aug 8, 2016 7:33 AM in response to Eric Root

    I restarted mac in the safe mode. exactly did as per your intructions but still same error even in safe mode.

  • by Eric Root,

    Eric Root Eric Root Aug 8, 2016 8:47 AM in response to mrwebtech
    Level 9 (70,061 points)
    iTunes
    Aug 8, 2016 8:47 AM in response to mrwebtech

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • by mrwebtech,

    mrwebtech mrwebtech Aug 8, 2016 10:17 PM in response to Eric Root
    Level 1 (8 points)
    Mac App Store
    Aug 8, 2016 10:17 PM in response to Eric Root

    Well i think its a problem with my id only. few days before facetime automatically signed out from all my devices. Lucky i can use my phone no for facetime. But my apple id i can not. Imessage is workingg perfectly with my id. Appstore and all other stuff is perfectly working except for facetime.  I dont have a backup in time machine but inhad backup of my old iphone which i tried but facetime did not work.