PhoenixDown

Q: Gone Girl movie is missing from iTunes collection

Gone Girl is apparently not able to be downloaded from iCloud. What's the story here and are there any other movies that have been removed? Is this a technical issue or a licensing issue? If licensing, I thought Apple was going to allow those who have purchased a movie to continue downloading it.

 

I don't get the value in buying iTunes movies if they will just up and disappear on us.

iPhone

Posted on Aug 5, 2016 12:48 PM

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Q: Gone Girl movie is missing from iTunes collection

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  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 5, 2016 12:50 PM in response to PhoenixDown
    Level 5 (7,030 points)
    Mac OS X
    Aug 5, 2016 12:50 PM in response to PhoenixDown
  • by PhoenixDown,

    PhoenixDown PhoenixDown Aug 5, 2016 12:53 PM in response to JimmyCMPIT
    Level 1 (6 points)
    iTunes
    Aug 5, 2016 12:53 PM in response to JimmyCMPIT

    I can see the file but when I click play it says "This item is no longer available".

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT Aug 5, 2016 12:56 PM in response to PhoenixDown
    Level 5 (7,030 points)
    Mac OS X
    Aug 5, 2016 12:56 PM in response to PhoenixDown

    Apple server status is currently active. you may wish to call them. They have had this glitch in the past and it generally quietly rectifies itself without them telling us what happened.

    http://www.apple.com/contact/

  • by keeganskylar,

    keeganskylar keeganskylar Aug 5, 2016 3:01 PM in response to PhoenixDown
    Level 1 (29 points)
    Apple TV
    Aug 5, 2016 3:01 PM in response to PhoenixDown

    Its missing from mine as well and a lot of other people's cloud now too and this was just $4.99 deal July 1st its odd they would pull it from the Itunes store now and then from everyone's cloud library but now other movies are gone now too like Birdman etc so must be a glitch or maybe they are fixing it?  I see some of my movies now have different pictures for the artwork in another language now too lol

  • by dpunkjrocksm,

    dpunkjrocksm dpunkjrocksm Aug 5, 2016 4:11 PM in response to PhoenixDown
    Level 1 (4 points)
    Aug 5, 2016 4:11 PM in response to PhoenixDown

    If i Stay, and Birdman are among some that are missing from itunes as well.

  • by bridavis03,

    bridavis03 bridavis03 Aug 6, 2016 10:02 AM in response to PhoenixDown
    Level 1 (4 points)
    iTunes
    Aug 6, 2016 10:02 AM in response to PhoenixDown

    I'm missing Gone Girl, Birdman and at least one other movie from my collection.  I chatted with iTunes customer service about it for quite a while today and they were not helpful at all.  Apparently, the content provider (Fox) pulled the movies off of the iTunes store, which they can do an any time (which I'm sure is buried somewhere in the Terms & Conditions).  So, if you didn't download the movie before they pulled it, you're out of luck because it's no longer available to be downloaded.  So the money I spent on Gone Girl and Birdman has been wasted because I no longer have access to them. 

     

    Customer service encouraged me to always download content as a back-up, submit feedback and gave me two free movie rentals, but this doesn't resolve the fact that the movies I "owned" in the cloud, I can no longer view.  It completely negates the value proposition of "any device at any time".  At the very least, they should be giving me an iTunes gift card for the value of the movies that I bought and can no longer download.

     

    I believe this is a tactic by Fox driven by Apple's "hard line negotiating":

    http://fortune.com/2016/07/29/apple-tv-service/

    Fox pulled the content so there would be upset customers like us that would pester Apple and force them to compromise.  Both parties look bad in my eyes and it's typical that these multi-million or even billion dollar negotiations end up screwing the customers. 

     

    I encourage everyone to contact Apple about this highway robbery, so we can get our content back!!!