capt.todd
Level 1 (4 points)
iTunes

Q: Itunes won't playback on bose soundlink 2 through blue tooth

Hello,

I've recently updated to Itunes 12.4.3.1 and am having problems with playback of audio from music as well as movies/tv shows. Videos that I play using movieviewer or any other media player like youtube play fine through Bose soundlink 2. I've swithched the sound setting under playback to "Direct sound", restarted and still no luck. any clues?

Windows 10

Posted on Aug 5, 2016 3:21 PM

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capt.todd

Q: Itunes won't playback on bose soundlink 2 through blue tooth

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  • by chris_g1,

    chris_g1 chris_g1 Aug 6, 2016 1:52 PM in response to capt.todd
    Community Specialists
    Aug 6, 2016 1:52 PM in response to capt.todd

    Hi there capt.todd,

     

    Welcome to the Apple Support Communities! Based on what you're describing, since updating to iTunes 12.4.3.1, you're having playback issues between your Bose Soundlink 2 and iTunes, but other media players are working fine with the speaker. You've done some great troubleshooting thus far and I'll be more than happy to provide a couple of additional recommendations.

     

    To start, it may be helpful to remove the Bluetooth connection from your computer, restart both devices, and then re-add the Soundlink. I found this support article via the Microsoft website:

     

    Remove a Bluetooth device

     

    After that, I would recommend removing and reinstalling iTunes and its related software components to see if that resolves the issue. Here is a link to our support article on that process:

     

    Remove and reinstall iTunes and related software components for Windows 7 and later

     

    All the best!