HT201210: If you see an error when you update or restore your iPhone, iPad, or iPod

Learn about If you see an error when you update or restore your iPhone, iPad, or iPod
Ok_sylvia

Q: every time i try to restore my iPhone a pop up on the screen pops up and says the request resource was not found. why is it doing this and what do i need to do to fix it?

My phone is currently updated to the beta iOS 10 and I'm trying to downgrade it back to iOS 9

Posted on Aug 5, 2016 2:24 PM

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Q: every time i try to restore my iPhone a pop up on the screen pops up and says the request resource was not found. why is it doing ... more

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  • by irina_w,

    irina_w irina_w Aug 6, 2016 8:41 AM in response to Ok_sylvia
    Community Specialists
    Aug 6, 2016 8:41 AM in response to Ok_sylvia

    Hello there, Ok_sylvia,

     

    Thanks for stopping by the Apple Support Communities! It sounds like you are wanting to go back to the current iOS version from the iOS 10 beta. I'll be more than happy to help you out.

     

    Take a look at this support article:

     

    About iOS beta software

     

    You'll want to follow the steps listed in this section specifically:

     

    Go back to the current version of iOS

    If you're using iOS beta and want to go back to the current version of iOS, follow these steps:

    1. Make sure that you're using the latest version of iTunes.
    2. Put your device in recovery mode and restore it. If you turned on Find My iPhone, enter your Apple ID and password after the restore to activate your device.
    3. If you can't finish the restore, get help.
    4. After the restore is complete, you can set up your device from your archived backup. This backup should be from an earlier version of iOS.

    If your device has a prerelease version of iOS and you restore the device to an earlier version of iOS, you might not be able to restore your backup. This can happen if the backup is from a later version of iOS. For example, if you restore your device to the current version of iOS and try to use a backup that you created using a prerelease version of iOS.

     

    All the best!