OS X El Capitan v10.11.6 problem installing

Good luck... I've downloaded it (1.54Gb) and tried to install it. The app store is worthless now. I've had to download iTunes from the iTunes website to update it because it wouldn't install from the app store. When I try to update to 10.11.6 It flashes through a few screens and then says it will resume after rebooting but it never does. If I could delete the app store and El Capitan I would. I'm considering upgrading to Windows 10...

http://hints.macworld.com/article.php?story=20121012020512148

open Disk Utility and perform a Verify on the disk prior to installing. If it needs repaired then boot to your recovery disk and repair using Disk Utility.

Once it is ok, download the combo from here, Download OS X El Capitan 10.11.6 Combo Update

and install. Once double-clicked it will go through the verifying procedure, and then the mac will go to restart. You will get a black screen for perhaps a couple of minutes followed by a grey screen. Be patient the grey screen may sit for a few minutes before you get the Apple and after that you should get a progress bar with an time estimation also.

When downloading the update do not do any other heavy internet work.

I'll run disk utility but I've already done the combo download / install thing. It flies through the install, reboots, takes forever, finally starts... and I'm still on 11.6 after 5 or 6 reboots in the last hour or so. Getting pretty old...

Same result. It never goes to the gray screen btw. Just black. And I'm still on 10.11.5

The first time I downloaded the Combo and installed, it failed.

So I downloaded the Combo for a second time and installed that and it was fine.

Approx time for the install should be 22 minutes.

Do you have enough free space?

I've been at this for weeks. I saw the update in the app store weeks ago. I've downloaded 3 or 4 times. The app store is always a dead end but I have still rebooted numerous times, more than I can remember, just in case it actually did something in the middle of the night. I wish I had never updated to ElCrapitan... I have 179Gb of space. If that's not enough then I won't worry about it.

Well you do seem to be having a terrible time of getting this installed. I always avoid the App Store whenever possible

that is why I included the link to the Combo update.

As you are having so much trouble installing the update I can only conclude that there is something amiss inside your Mac, perhaps some third party app that is affecting the install process.

Have you tried to run this, http://etrecheck.com/#about post the results here, and we'll have a look.

Thanks for the link- My observations:

Screen Tuner Core is my monitor calibration software.

Startup items: it complains because the item no longer works on Yosemite. I have El Cap... and I have the occasional need for an FTDI cable, so I need to look into that.

I don't use Safari so the bookmark syncher isn't important to me.

Google Chrome says I don't need to update flash player.

Google Chrome helper is a bloated pig apparently. I may have to rethink using Chrome...

Results from EtreCheck

EtreCheck version: 2.9.13 (267)

Report generated 2016-08-06 08:00:27

Download EtreCheck from https://etrecheck.com

Runtime 2:04

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Check Apple signatures: Enabled

Problem: No problem - just checking

Hardware Information: ⓘ

Mac Pro (Early 2008)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac Pro - model: MacPro3,1

2 3 GHz Quad-Core Intel Xeon CPU: 8-core

32 GB RAM Upgradeable - [Instructions]

DIMM Riser B/DIMM 1

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser B/DIMM 2

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser A/DIMM 1

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser A/DIMM 2

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser B/DIMM 3

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser B/DIMM 4

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser A/DIMM 3

4 GB DDR2 FB-DIMM 800 MHz ok

DIMM Riser A/DIMM 4

4 GB DDR2 FB-DIMM 800 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Video Information: ⓘ

NVIDIA Quadro K5000 - VRAM: 4096 MB

VP211b 1600 x 1200 @ 60 Hz

CG211 1600 x 1200

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ

Crucial_CT960M500SSD1 disk0 : (960.2 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

SSD Boot Drive (disk0s2) / : 959.34 GB (170.35 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

WDC WD60EFRX-68MYMN1 disk1 : (6 TB) (Rotational)

EFI (disk1s1) <not mounted> : 210 MB

Data Drive 1 (disk1s2) /Volumes/Data Drive 1 : 6.00 TB (2.87 TB free)

WDC WD60EFRX-68MYMN1 disk2 : (6 TB) (Rotational)

EFI (disk2s1) <not mounted> : 210 MB

Data Drive 3 (disk2s2) /Volumes/Data Drive 3 : 6.00 TB (1.57 TB free)

USB Information: ⓘ

EIZO USB HUB

EIZO EIZO USB HID Monitor

ATMEL AVRISP mkII

Generic USB2.0 Reader

Generic USB2.0 Reader

Generic USB2.0 Reader

Generic USB2.0 Reader

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Wacom Co.,Ltd. Intuos5 touch M

Firewire Information: ⓘ

HGST G-DRIVE 400mbit - 800mbit max

EFI (disk4s1) <not mounted> : 210 MB

Mike's G-DRIVE (disk4s2) /Volumes/Mike's G-DRIVE : 4.00 TB (304.73 GB free)

HGST G-DRIVE 800mbit - 800mbit max

EFI (disk3s1) <not mounted> : 210 MB

Mike's G-DRIVE 2 (disk3s2) /Volumes/Mike's G-DRIVE 2 : 4.00 TB (441.80 GB free)

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchAgents/com.eizo.ScreenTunerCore.plist

/Library/Application Support/EIZO/ScreenTuner/Core/bin/ScreenTunerCore

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.13274 - 2016-08-06) [Support]

/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (4.3.6 - 2014-10-18) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.6 - 2014-10-18) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.6 - 2014-10-18) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.3.6 - 2014-10-18) [Support]

/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-05) [Support]

[not loaded] com.gretagmacbeth.EyeOne.NoClassic (1.0.0 - 2016-08-05) [Support]

/System/Library/Extensions

[not loaded] com.DataRobotics.driver.iSCSIInitiator (1.4.31 - 2016-08-05) [Support]

[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.18 - SDK 10.6 - 2016-08-05) [Support]

[not loaded] com.TrustedData.driver.VendorSpecificType00 (1.3.6 - 2016-08-05) [Support]

[not loaded] com.basICColor.driver.basICColorDISCUS (1.0.0 - SDK 10.4 - 2016-08-05) [Support]

[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.0 - 2016-08-05) [Support]

[loaded] com.nvidia.CUDA (1.1.0 - 2016-08-05) [Support]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.11-3 - SDK 10.9 - 2016-08-05) [Support]

Startup Items: ⓘ

FTDIReEnumerate: Path: /Library/StartupItems/FTDIReEnumerate

ProTec6: Path: /Library/StartupItems/ProTec6

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 9 Apple tasks

[loaded] 157 Apple tasks

[running] 72 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 164 Apple tasks

[running] 88 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-07-12) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-07-12) [Support]

[running] com.adobe.AdobeCreativeCloud.plist (2016-04-12) [Support]

[failed] com.adobe.CS5ServiceManager.plist (2010-05-02) [Support]

[running] com.canon.MFManager.plist (2012-05-22) [Support]

[running] com.eizo.ScreenTunerCore.plist (2009-12-17) [Support]

[loaded] com.epson.esua.launcher.plist (2016-03-28) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]

[running] com.gopro.stereomodestatus.plist (2012-10-14) [Support]

[failed] com.logmein.logmeingui.plist (2012-04-11) [Support]

[not loaded] com.logmein.logmeinguiagent.plist (2012-04-29) [Support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (2012-04-29) [Support]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (2016-08-06) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-03-03) [Support]

[running] com.wacom.wacomtablet.plist (2016-07-22) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2013-11-10) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-12) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-12) [Support]

[loaded] com.adobe.SwitchBoard.plist (2012-12-13) [Support]

[running] com.adobe.adobeupdatedaemon.plist (2016-06-13) [Support]

[loaded] com.adobe.agsservice.plist (2016-04-12) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-04) [Support]

[running] com.aladdin.aksusbd.plist (2012-10-05) [Support]

[running] com.aladdin.hasplmd.plist (2012-10-05) [Support]

[running] com.datarobotics.ddservice64d.plist (2010-02-25) [Support]

[running] com.datarobotics.ddserviced.plist (2010-02-25) [Support]

[not loaded] com.econtechnologies.ChronoAgentRemote.plist (2011-05-23) [Support]

[loaded] com.github.GitHub.GHInstallCLI.plist (2014-02-22) [Support]

[loaded] com.google.keystone.daemon.plist (2016-07-11) [Support]

[not loaded] com.logmein.logmeinserver.plist (2012-04-11) [Support]

[running] com.nalpeiron.netpro.plist (2014-10-23) [Support]

[loaded] com.nvidia.cuda.launcher.plist (2015-11-27) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-03-03) [Support]

[running] com.wacom.TabletHelper.plist (2016-07-22) [Support]

[loaded] com.wacom.displayhelper.plist (2016-07-22) [Support]

[loaded] com.wdc.WDPrivilegedHelper.plist (2016-07-16) [Support]

[running] com.xrite.device.xrdd.plist (2012-10-05) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2013-11-10) [Support]

[not loaded] org.virtualbox.startup.plist (2014-02-25) [Support]

[loaded] org.wireshark.ChmodBPF.plist (2015-07-25) [Support]

[loaded] org.wireshark.XQuartzFixer.plist (2015-07-25) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2010-05-02) [Support]

[running] com.amazon.music.plist (2015-08-09) [Support]

[loaded] com.apple.SafariBookmarksSyncer.plist (2008-12-25) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[running] com.google.Chrome.framework.plist (2016-08-06) [Support]

[running] com.nds.pcshow.plist (2012-10-01) [Support]

[loaded] com.nds.pcshow.uninstall.plist (2013-01-23) [Support]

[loaded] com.redgiantsoftware.updater.plist (2014-03-12) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2014-02-25) [Support]

User Login Items: ⓘ

ChronoSync Scheduler Application Hidden (/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

Dropbox Application (/Applications/Dropbox.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Wacom Dropzone Application Hidden (/Applications/Wacom Dropzone.app)

SpyderUtility Application (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

ColorNavigator 6 Application (/Applications/ColorNavigator 6.app)

Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

EOS Utility Application Hidden (/Applications/Canon Utilities/EOS Utility/EOS Utility.app)

Other Apps: ⓘ

[running] com.adobe.CCLibrary.183392

[running] com.adobe.CCXProcess.183712

[running] com.adobe.acc.AdobeDesktopService.279392.8535F065-B85D-4DAC-9493-794DD4A617FA

[running] com.adobe.accmac.184032

[running] com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome

[running] com.apple.xpc.launchd.oneshot.0x10000006.WacomTouchDriver

[running] com.apple.xpc.launchd.oneshot.0x10000008.TabletDriver

[running] com.canon.EOS-Utility.2912

[running] com.canon.SLRuntimeLoader.278112

[running] com.datacolor.spyderutility.119712

[running] com.econtechnologies.backgrounder.chronosync.117472

[running] com.etresoft.EtreCheck.470752

[running] com.garmin.renu.service.131872

[running] com.getdropbox.dropbox.124192

[running] com.github.GitHub.Conduit

[loaded] com.google.Chrome.134752

[running] com.westerndigital.WDDriveUtilityHelper.421472

[running] com.westerndigital.WDSecurityHelper.418592

[running] jp.co.canon.cijscannerregister.280352

[loaded] 425 Apple tasks

[running] 220 Apple tasks

Internet Plug-ins: ⓘ

AmazonMP3DownloaderPlugin1017277: AmazonMP3DownloaderPlugin 1.0.17 (2012-09-12) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-11) [Support]

Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-07-22) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-13) [Support]

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

DivXBrowserPlugin: 2.0 (2010-03-10) [Support]

FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-08) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-08) Outdated! Update

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-10-31)

PepperFlashPlayer: Unknown (2016-07-13)

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

CANONiMAGEGATEWAYDL: 3.0.0.2 (2009-03-06) [Support]

GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2013-10-09) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

User internet Plug-ins: ⓘ

fbplugin_1_0_3: Unknown (2010-02-26) [Support]

WebEx64: 1.0 - SDK 10.6 (2014-02-26) [Support]

Folx3Plugin: 5.0 - SDK 10.6 (2016-08-05) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]

3rd Party Preference Panes: ⓘ

ChronoAgent (2012-02-22) [Support]

Cineform (2012-10-15) [Support]

CUDA Preferences (2015-11-27) [Support]

DivX (2010-03-10) [Support]

Flash Player (2016-04-04) [Support]

Flip4Mac WMV (2011-01-13) [Support]

Growl (2010-07-09) [Support]

Java (2016-07-24) [Support]

Perian (2011-07-23) [Support]

WacomTablet (2016-07-22) [Support]

Xmarks for Safari (2012-08-27) [Support]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: NO - Auto backup turned off

Volumes being backed up:

SSD Boot Drive: Disk size: 959.34 GB Disk used: 788.99 GB

Destinations:

Drobo1 [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 788.99 GB X 3)

Top Processes by CPU: ⓘ

5% WindowServer

4% WacomTabletDriver

2% fontd

2% kernel_task

1% WacomTouchDriver

Top Processes by Memory: ⓘ

1.53 GB kernel_task

1.31 GB Google Chrome Helper(13)

786 MB mds_stores

393 MB mdworker(21)

262 MB Google Chrome

Virtual Memory Information: ⓘ

24.00 GB Free RAM

7.72 GB Used RAM (2.18 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Aug 6, 2016, 07:26:17 AM Self test - passed

Aug 5, 2016, 07:33:39 PM ~/Library/Logs/DiagnosticReports/NETGEARGenie_2016-08-05-193339_[redacted].cras h

com.yourcompany.NETGEARGenie - /Applications/NETGEARGenie.app/Contents/MacOS/NETGEARGenie

Aug 5, 2016, 07:33:17 PM /Library/Logs/DiagnosticReports/NETGEARGenie_2016-08-05-193317_[redacted].cpu_r esource.diag [Details]

Aug 5, 2016, 06:19:03 PM /Library/Logs/DiagnosticReports/NETGEARGenie_2016-08-05-181903_[redacted].hang

Aug 4, 2016, 12:54:41 PM ~/Library/Logs/DiagnosticReports/Google Earth_2016-08-04-125441_[redacted].crash

com.Google.GoogleEarthPlus - /Applications/Google Earth.app/Contents/MacOS/Google Earth

Aug 4, 2016, 12:54:31 PM /Library/Logs/DiagnosticReports/Google Earth_2016-08-04-125431_[redacted].cpu_resource.diag [Details]

Google Earth is crashing. Quit it.

Try installing in the Safe Mode or from another admin account.

Safe Mode - About El Capitan

Safe Mode Startup – El Capitan.

It's been crashing for 3 or 4 years. It crashes on my Macbook Pro too. It crashed way before the App store stopped being useful.

To clarify further- It crashes when I shut it down, not when I use it.