GabrielVM
Level 1 (4 points)
Publishing

Q: CANNOT UPDATE APPS

OOkay so I'm trying to update my apps but when I click update an error message pops us saying something like "click continue to view billing information" so I click continue because I don't got time for that cancel bs. Anyways it takes me to a page where I can enter in my information and I already have my current credit information in and Im only 16 so I don't have multiple cards. I made a purchase before this happened but it was only a couple dollars and I know for a fact that I had enough for that on the card. So I'm like you know maybe Apple is just ******* up like they always do so I decide to re enter my info but when I hit save it just says error like *** do I do, I have spent so much time the past few days looking it up and nothing's helping. I cannot update my apps I need a solution to this before I throw my phone in a wood chipper and move to the galaxy s7.

iPhone 6, iOS 9.3.3

Posted on Aug 5, 2016 2:35 PM

Close
GabrielVM

Q: CANNOT UPDATE APPS

  • All replies
  • Helpful answers

  • by Corrie84,

    Corrie84 Corrie84 Aug 6, 2016 12:34 PM in response to GabrielVM
    Community Specialists
    Aug 6, 2016 12:34 PM in response to GabrielVM


    Hello GabrielVM,

     

    Thanks for asking your question here in the Apple Support Communities. I understand how important it is to have the ability to update your apps from the App Store. Here are a few things you can try to get this working again.

     

    The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes. Use this article for help with that: How to back up your iPhone, iPad, and iPod touch.

     

    Then, I want to recommend you try turning the iPhone off, then back on again. Sometimes, that is all that is necessary to get all the connections reset, and everything working properly again. This help article from Apple will assist you to do that: Restart your iPhone, iPad, or iPod touch.

     

    If you still have issues, try going to Settings > Wi-Fi and disabling Wi-Fi. Then, go back to the App Store, and see if you can do the update. If this works, it means there is some port closed on your home network that will not allow some part of the process involved in verifying your Apple ID and payment info from the App Store to finish. Some things that can block this are third party virus protection, firewalls, or proxies that hide your identity from the internet. These do not have to be set up on your home computer or iPhone, as they can be set up directly on your router. Some security apps also do this, but are only called Security or VPN. There are literally hundreds of such apps you could install on your home computer, router, or iPhone that block incoming ports which will not allow this feature to work.

     

    If you still have issues, do this reset: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. Use the section titled 'Still can't connect?' and follow the steps to Reset Network Settings. This brings network settings back to the factory defaults. You can try the updates again using cellular only, or turn Wi-Fi back on again, and connect to your home network by entering in the password for it. Then, you can try updates again.

     

    If you are still experiencing issues with the updates or making a purchase, you will need to contact AppleCare and have them check your account. There may be a block or some sort of protection on your account that they can help you bypass once they verify you are the owner of the account. Use this link to contact iTunes. Contact Apple Support. Select the second option "Purchases, Billing & Redemption".

     

    Thanks again for checking out the Apple Support Communities. Have a great rest of your day.