sanjad

Q: Bug fix-Banner removal which comes after login prompt when computer boots

Recently, i am getting a banner after logging into my macintosh.it shows texts "you shutdown your computer because of a problem.To open applications that were open when computer was shutdown- click "Cancel Or Open".i changed most of settings to default,but nothing is helping to remove the banner.

 

The banner has been appearing until now when i installed a third party applications which opens a dialer of Tata photon + dongle.

Can anyone fix this problem? or any suggestion which might be helpful removing it.


https://www.tataphoton.com/en-in/selfhelp-photon

MacBook Pro (Retina, 15-inch, Early 2013), OS X Mavericks (10.9.5), null

Posted on Aug 6, 2016 2:21 AM

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Q: Bug fix-Banner removal which comes after login prompt when computer boots

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  • by chris_g1,

    chris_g1 chris_g1 Aug 6, 2016 2:33 PM in response to sanjad
    Community Specialists
    Aug 6, 2016 2:33 PM in response to sanjad

    Hi there sanjad,

     

    Thanks for stopping by the Apple Support Communities! It sounds like you are constantly seeing a pop-up window after you log in on your MacBook Pro and are wondering how you can disable it. I'll be more than happy to provide you with a few troubleshooting ideas.

     

    To begin, I'd suggest starting up your computer in safe mode to see if the banner still appears. It's possible that there is a login item or cached item causing this issue. Take a look at this article for how to start up your Mac in safe mode, as well as what to do if the issue doesn't occur:

     

    Try safe mode if your Mac doesn't finish starting up

     

    If the banner still appears when you restart in safe mode, the next step would be to create a test user account. This helps to isolate whether the issue is software-related. The following article provides the necessary steps:

     

    How to test an issue in another user account on your Mac

     

    You'll also want to pay special attention to this section:

     

    If an issue happens in only one user account

    If performing the same steps in a test user account doesn't result in the same unexpected behavior, you most likely don't need to reinstall any apps or OS X.

    • If an issue only happens in one app, check the app's documentation or support website for instructions on troubleshooting specific preference or setting files.
    • If you need help with a specific alert message or issue, search the Apple Support website for the text of the alert message you're seeing.

    If an issue happens in more than one user account

    If the same unexpected behavior happens in more than one user account on your Mac, try checking for software or hardware issues.

     

    All the best!