I can't log in to Messages or FaceTime on my iPad

Hello Randy Burleson1,

Thank you for using Apple Support Communities.

I understand from your post that you are not able to login to iMessage or FaceTime on your iPad Air. I love using iMessage and FaceTime myself so, I want to help you the best I can in resolving these issues. First, I recommend making sure your Apple ID is working properly. To do this try logging into appleid.apple.com from your computer's browser.

If you are successful, then on your iPhone go to Settings then Messages. Scroll down and tap the section called Send & Receive. If you are signed into iMessage you will see the words Apple ID and your email address. Tap your Apple ID email address and then tap Sign Out.

Once signed out tap Use your Apple ID with iMessage and enter your Apple ID email address and password.

Repeat the same steps with FaceTime.

If you are receiving any error messages, please respond and let us know what error messages you are receiving.

Best Regards

hi

i have this problem too! i want to use my apple id on my iphone and ipad mini 3,on iphone everything is correct but on ipad i have same error message: an error occurred during activation please try again.

i tested hundred ways,restore from 9.3.4 to 9.3.3,making another apple id,reset factory etc... but i have that error

Good Afternoon,

Thank you for replying with the error message you are receiving. The following article has some steps that may help. It's very important that you verify with your cellular provider that your text messaging service has been configured properly as well.

If you get an error when trying to activate iMessage or FaceTime

Cheers

Hello Randy Burleson1,

When you reset, erased and restored, did you set the iPad up as new and test it without restoring any kind of backup file? If not, I recommend using iTunes on your computer to restore the iPad and set it up as new. If you do not have a backup file already, you will want to create one.

This article will provide you with the steps to backup your iPad:

How toback upyour iPhone, iPad, and iPod touch

After you have a backup file then use the steps in this article to restore the iPad and set it up as new:

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Once you have restored the iPad and set it up as new, try signing into iMessage and FaceTime again. If you are successful, then you can restore your backup file.

Regards

i tried everything, i restored to 9.3.3 and set up as a new ipad and again it had same error,again i restored to 9.3.4 and set up as a new ipad and same error, i think that its apple problem not ours

anyone can help?!

Are you in a region where these services are not available, such as Saudi Arabia or Emirates?

NO i am not in those countries.i told before that i can use these services in my iphone, but cant use same apple id in my ipad

updated to 9.3.5 and nothing changed, same problem,anyone can help?