I have a Macbook air running el capitan 10.11.6 and Safari 9.1.2 which seems to be part of the 10.11.6 update. Whenever I open Safari the fan turns on and runs contiuously and the battery quickly drains. Firefox doesn't have this problem. All preferences look normal. How can I fix this?
MacBook Air, OS X El Capitan (10.11.6)
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.
Click “Share Report” button in the toolbar, select “Copy to Clipboard” .
Paste it here when you reply.
You may have a Safari extension or third party plug-in installed that's causing a conflict.
From your Safari menu bar click Safari > Preferences then select the Extensions tab then uninstall one extension at a time, quit and relaunch Safari to test.
If it's not an extensions issue, back to Safari > Preferences then select the Security tab. Deselect: Allow Plug-ins then quit and relaunch Safari to test. If that made a difference, follow the instructions for troubleshooting plug-ins here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
Thanks for your help. There are no extensions so that wasn't the problem and deselecting allow plugins had no effect.
How many browser tabs/windows do you have open when the Energy tab in Activity Monitor shows Safari dimming the lights? Are these static pages, or do one or multiple have server-side activity updating window content?
Thank you for your help. I have two files copied below. The first with Safari and the second with Firefox. It appears to me there is a process hog running with Safari but I don't know how to stop it.
Safari:
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-07 09:23:08
Download EtreCheck from https://etrecheck.com
Runtime 2:34
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 127
Video Information: ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.11 GB (11.82 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.McAfee.Virex (7.7 (build 163) - 2016-08-03) [Support]
[not loaded] com.cisco.nke.ipsec (1.0.0 - 2016-08-03) [Support]
Startup Items: ⓘ
Virex: Path: /Library/StartupItems/Virex
VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 153 Apple tasks
[running] 78 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 154 Apple tasks
[running] 92 Apple tasks
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-16) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-11-01) [Support]
[running] com.sony.PMBPortable.AutoRun.plist (2011-03-28) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-16) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-26) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-11-01) [Support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.ARM.[...].plist (2011-01-21) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
[running] com.dtv.vgconnect.plist (2015-05-21) [Support]
[loaded] com.dtv.vgconnect.uninstall.plist (2015-10-11) [Support]
[running] com.pcv.hlpramc.plist (2015-10-31) [Support]
[failed] com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]
User Login Items: ⓘ
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Messages Application (/Applications/Messages.app)
InfiniteHD Application (~/Library/Octoshape/InfiniteHD.app)
Other Apps: ⓘ
[running] com.etresoft.EtreCheck.87712
[running] com.octoshape.client.82272
[loaded] 391 Apple tasks
[running] 194 Apple tasks
Internet Plug-ins: ⓘ
Google Earth Web Plug-in: 7.1 (2016-06-11) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-03)
Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]
OfficeLiveBrowserPlugin: 12.3.6 (2013-05-04) [Support]
RealPlayer Plugin: Unknown (2009-05-10) [Support]
AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-19) [Support]
QuickTime Plugin: 7.7.3 (2016-08-03)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-29)
AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
GarminGpsControl: 2.9.3.0 Release (2011-03-28) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version
User internet Plug-ins: ⓘ
OctoshapeWeb: 1.0 - SDK 10.8 (2015-10-11) [Support]
fbplugin_1_0_3: Unknown (2010-02-26) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Flip4Mac WMV (2008-08-15) [Support]
Java (2016-05-28) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.11 GB Disk used: 108.29 GB
Destinations:
Time Machine Backups [Local]
Total size: 319.73 GB
Total number of backups: 107
Oldest backup: 6/26/12, 6:04 AM
Last backup: 7/28/15, 9:35 AM
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 108.29 GB X 3)
Top Processes by CPU: ⓘ
128% com.apple.WebKit.WebContent(19)
8% WindowServer
8% com.apple.WebKit.Plugin.64
6% kernel_task
6% systemstatsd
Top Processes by Memory: ⓘ
1.33 GB com.apple.WebKit.WebContent(19)
788 MB kernel_task
164 MB mdworker(13)
61 MB MTLCompilerService(8)
57 MB Safari
Virtual Memory Information: ⓘ
111 MB Free RAM
3.89 GB Used RAM (557 MB Cached)
147 MB Swap Used
Diagnostics Information: ⓘ
Aug 7, 2016, 09:17:49 AM Self test - passed
Aug 7, 2016, 09:00:40 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-07-090040_[r edacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Aug 6, 2016, 06:55:47 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-185547_[r edacted].cpu_resource.diag [Details]
Aug 6, 2016, 11:09:39 AM /Library/Logs/DiagnosticReports/firefox_2016-08-06-110939_[redacted].cpu_resourc e.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Aug 6, 2016, 09:26:31 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-092631_[r edacted].cpu_resource.diag [Details]
FIREFOX:
EtreCheck version: 2.9.13 (267)
Report generated 2016-08-07 09:09:38
Download EtreCheck from https://etrecheck.com
Runtime 2:12
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Air (13-inch, Early 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Air - model: MacBookAir7,2
1 1.6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 127
Video Information: ⓘ
Intel HD Graphics 6000
Color LCD 1440 x 900
System Software: ⓘ
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 4 days
Disk Information: ⓘ
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 120.11 GB (10.85 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.47 GB Online
USB Information: ⓘ
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/LaunchAgents/com.WebShopper.oiuqw343sQ9a.helpd.plist
~/Library/LaunchAgents/com.WebShopper.oiuqw343sQ9a.plist
2 adware files found. [Remove]
Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.McAfee.Virex (7.7 (build 163) - 2016-08-03) [Support]
[not loaded] com.cisco.nke.ipsec (1.0.0 - 2016-08-03) [Support]
Startup Items: ⓘ
Virex: Path: /Library/StartupItems/Virex
VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface
Startup items are obsolete in OS X Yosemite
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 142 Apple tasks
[running] 82 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[failed] com.apple.csrutil.report.plist
[not loaded] 45 Apple tasks
[loaded] 143 Apple tasks
[running] 93 Apple tasks
[killed] 9 Apple tasks
9 processes killed due to insufficient RAM
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2016-07-16) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-11-01) [Support]
[running] com.sony.PMBPortable.AutoRun.plist (2011-03-28) [Support]
Launch Daemons: ⓘ
[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.google.keystone.daemon.plist (2016-07-16) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-26) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-11-01) [Support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]
User Launch Agents: ⓘ
[loaded] com.WebShopper.oiuqw343sQ9a.helpd.plist (2015-10-31) Adware! [Remove]
~/Library/Application Support/WebShopper/oiuqw343sQ9a/maintenance.sh
[failed] com.WebShopper.oiuqw343sQ9a.plist (2015-10-31) Adware! [Remove]
[loaded] com.adobe.ARM.[...].plist (2011-01-21) [Support]
[failed] com.apple.SafariBookmarksSyncer.plist
[running] com.dtv.vgconnect.plist (2015-05-21) [Support]
[loaded] com.dtv.vgconnect.uninstall.plist (2015-10-11) [Support]
[running] com.pcv.hlpramc.plist (2015-10-31) [Support]
[failed] com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]
User Login Items: ⓘ
AirPort Base Station Agent Application (/System/Library/CoreServices/AirPort Base Station Agent.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Messages Application (/Applications/Messages.app)
InfiniteHD Application (~/Library/Octoshape/InfiniteHD.app)
Other Apps: ⓘ
[running] com.octoshape.client.82272
[running] org.mozilla.firefox.100192
[loaded] 399 Apple tasks
[running] 201 Apple tasks
[killed] 15 Apple tasks
Internet Plug-ins: ⓘ
Google Earth Web Plug-in: 7.1 (2016-06-11) [Support]
Default Browser: 601 - SDK 10.11 (2016-08-03)
Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]
OfficeLiveBrowserPlugin: 12.3.6 (2013-05-04) [Support]
RealPlayer Plugin: Unknown (2009-05-10) [Support]
AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-19) [Support]
QuickTime Plugin: 7.7.3 (2016-08-03)
Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update
iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-29)
AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]
GarminGpsControl: 2.9.3.0 Release (2011-03-28) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version
User internet Plug-ins: ⓘ
OctoshapeWeb: 1.0 - SDK 10.8 (2015-10-11) [Support]
fbplugin_1_0_3: Unknown (2010-02-26) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Flip4Mac WMV (2008-08-15) [Support]
Java (2016-05-28) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 120.11 GB Disk used: 109.26 GB
Destinations:
Time Machine Backups [Local]
Total size: 319.73 GB
Total number of backups: 107
Oldest backup: 6/26/12, 6:04 AM
Last backup: 7/28/15, 9:35 AM
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 109.26 GB X 3)
Top Processes by CPU: ⓘ
4% WindowServer
2% kernel_task
1% fontd
0% SystemUIServer
0% cloudpaird
Top Processes by Memory: ⓘ
699 MB kernel_task
553 MB firefox
131 MB mdworker(8)
41 MB mds_stores
41 MB Finder
Virtual Memory Information: ⓘ
625 MB Free RAM
3.39 GB Used RAM (1011 MB Cached)
337 MB Swap Used
Diagnostics Information: ⓘ
Aug 7, 2016, 09:00:40 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-07-090040_[ redacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Aug 6, 2016, 06:55:47 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-185547_[ redacted].cpu_resource.diag [Details]
Aug 6, 2016, 11:09:39 AM /Library/Logs/DiagnosticReports/firefox_2016-08-06-110939_[redacted].cpu_resour ce.diag [Details]
/Applications/Firefox.app/Contents/MacOS/firefox
Aug 6, 2016, 09:26:31 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-092631_[ redacted].cpu_resource.diag [Details]
You have adware installed. With Firefox open, run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.
Remove MacKeeper and McAfee.
MacKeeper – Do Not Install (2) See SDW2001’s post
McAfee Uninstall Resources is near bottom of the page
Thanks for the reply. MacKeeper is not listed in Applications. A search in Finder reveals no files for MacKeeper or Zeobit.
[failed] com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]
The 2 above show in the report.
See if you can find the file(s) using one of these programs. If you go Finder/View/Show Path Bar, it will show you where it is located.
EasyFind – Spotlight Replacement
I went to addwaremedic.com and downloaded malwarebytes. this program identified and removed the offending files in the report. Everything seemed to work fine for a while but, later, the problem started happening again. Now activity monitor shows Google.com is causing 100% cpu usage but I have not accessed google. I force quit google.com but it keeps coming back.
In preferences I deleted all website data. I only allow cookies from websites i visit.
None of this is happening with Firefox.
Thanks for the reply. I open Safari, go to Yahoo.com and within 30 seconds the problem is happening.
Does that mean that you only have one window (page) open?
I closed Safari and restarted. Now activity monitor says my bank's website is causing 100% CPU usage. But I didn't go to my bank's website. Something very strange is going on with Safari.
Thanks for the reply. No, nothing else is open. Shut down the computer, restarted, open Safari, go to Yahoo.com and within 30 seconds the fire starts.
Install the combo update for 10.11.6
Do you mean the El Capitan 10.11.6 update? Because I already did that, and that's when this problem started. App store shows no updates available.
Safari causes massive power drain
