rdog2
Level 1 (4 points)
Safari

Q: Safari causes massive power drain

I have a Macbook air running el capitan 10.11.6 and Safari 9.1.2 which seems to be part of the 10.11.6 update. Whenever I open Safari the fan turns on and runs contiuously and the battery quickly drains.  Firefox doesn't have this problem. All preferences look normal. How can I fix this?

MacBook Air, OS X El Capitan (10.11.6)

Posted on Aug 6, 2016 7:11 AM

by rdog2,Solvedanswer
rdog2 rdog2
Level 1 (4 points)
Safari
A:

Thanks everyone for the help. Here is the fix.  Safari apparently does not close all sessions when you click "quit Safari". They also didn't die when the computer was restarted. In my case there were many open instances and these did not show up under tabs because they were separate sessions. F3 would have shown them but I never tried that. Also two finger click on the Safari icon in the dock would have shown them but I didn't try that either. Whenever I reopened Safari these 20-some sessionss would start running in the background and start consuming power.

 

Went to the apple store.  First tech ran scans and diags and it appeared everything was okay.  Went home and problem resumed. Went to different Apple store yesterday and the tech found the problem in a few minutes. Deleted all open Safari windows and all is well.

Posted on Aug 14, 2016 10:21 AM

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rdog2

Q: Safari causes massive power drain

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  • by dominic23,

    dominic23 dominic23 Aug 6, 2016 8:56 AM in response to rdog2
    Level 8 (41,450 points)
    Mac OS X
    Aug 6, 2016 8:56 AM in response to rdog2

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select ”Open”.

        “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

        Paste it here when you reply.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 6, 2016 1:29 PM in response to rdog2
    Level 10 (119,549 points)
    Apple Watch
    Aug 6, 2016 1:29 PM in response to rdog2

    You may have a Safari extension or third party plug-in installed that's causing a conflict.

     

    From your Safari menu bar click Safari > Preferences then select the Extensions tab then uninstall one extension at a time, quit and relaunch Safari to test.

     

    If it's not an extensions issue, back to Safari > Preferences then select the Security tab. Deselect:  Allow Plug-ins then quit and relaunch Safari to test. If that made a difference, follow the instructions for troubleshooting plug-ins here >  If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support

  • by rdog2,

    rdog2 rdog2 Aug 6, 2016 4:01 PM in response to Carolyn Samit
    Level 1 (4 points)
    Safari
    Aug 6, 2016 4:01 PM in response to Carolyn Samit

    Thanks for your help.  There are no extensions so that wasn't the problem and deselecting allow plugins had no effect.

  • by VikingOSX,

    VikingOSX VikingOSX Aug 6, 2016 5:40 PM in response to rdog2
    Level 7 (20,564 points)
    Mac OS X
    Aug 6, 2016 5:40 PM in response to rdog2

    How many browser tabs/windows do you have open when the Energy tab in Activity Monitor shows Safari dimming the lights? Are these static pages, or do one or multiple have server-side activity updating window content?

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 6:35 AM in response to dominic23
    Level 1 (4 points)
    Safari
    Aug 7, 2016 6:35 AM in response to dominic23

    Thank you for your help.  I have two files copied below. The first with Safari and the second with Firefox.  It appears to me there is a process hog running with Safari but I don't know how to stop it.

     

    Safari:

     

    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-07 09:23:08

    Download EtreCheck from https://etrecheck.com

    Runtime 2:34

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

       MacBook Air (13-inch, Early 2015)

       [Technical Specifications] - [User Guide] - [Warranty & Service]

       MacBook Air - model: MacBookAir7,2

       1 1.6 GHz Intel Core i5 CPU: 2-core

       4 GB RAM Not upgradeable

           BANK 0/DIMM0

               2 GB DDR3 1600 MHz ok

           BANK 1/DIMM0

               2 GB DDR3 1600 MHz ok

       Bluetooth: Good - Handoff/Airdrop2 supported

       Wireless: en0: 802.11 a/b/g/n/ac

       Battery: Health = Normal - Cycle count = 127

     

    Video Information: ⓘ

       Intel HD Graphics 6000

           Color LCD 1440 x 900

     

    System Software: ⓘ

       OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

       APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

           EFI (disk0s1) <not mounted> : 210 MB

           Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

           Macintosh HD (disk1) / [Startup]: 120.11 GB (11.82 GB free) (Low!)

               Encrypted AES-XTS Unlocked

               Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

       Apple Inc. BRCM20702 Hub

           Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

       Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

       Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

           /System/Library/Extensions

       [not loaded]   com.McAfee.Virex (7.7 (build 163) - 2016-08-03) [Support]

       [not loaded]   com.cisco.nke.ipsec (1.0.0 - 2016-08-03) [Support]

     

    Startup Items: ⓘ

       Virex: Path: /Library/StartupItems/Virex

       VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface

       Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

       [not loaded]   7 Apple tasks

       [loaded]   153 Apple tasks

       [running]   78 Apple tasks

     

    System Launch Daemons: ⓘ

       [not loaded]   45 Apple tasks

       [loaded]   154 Apple tasks

       [running]   92 Apple tasks

     

    Launch Agents: ⓘ

       [loaded]   com.google.keystone.agent.plist (2016-07-16) [Support]

       [loaded]   com.oracle.java.Java-Updater.plist (2013-11-01) [Support]

       [running]   com.sony.PMBPortable.AutoRun.plist (2011-03-28) [Support]

     

    Launch Daemons: ⓘ

       [loaded]   com.adobe.fpsaud.plist (2016-06-13) [Support]

       [loaded]   com.google.keystone.daemon.plist (2016-07-16) [Support]

       [loaded]   com.microsoft.autoupdate.helpertool.plist (2016-06-26) [Support]

       [loaded]   com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

       [loaded]   com.oracle.java.Helper-Tool.plist (2013-11-01) [Support]

       [running]   com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]

     

    User Launch Agents: ⓘ

       [loaded]   com.adobe.ARM.[...].plist (2011-01-21) [Support]

       [loaded]   com.apple.SafariBookmarksSyncer.plist

       [running]   com.dtv.vgconnect.plist (2015-05-21) [Support]

       [loaded]   com.dtv.vgconnect.uninstall.plist (2015-10-11) [Support]

       [running]   com.pcv.hlpramc.plist (2015-10-31) [Support]

       [failed]   com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]

     

    User Login Items: ⓘ

       AirPort Base Station Agent   Application (/System/Library/CoreServices/AirPort Base Station Agent.app)

       AdobeResourceSynchronizer   Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

       Messages   Application (/Applications/Messages.app)

       InfiniteHD   Application (~/Library/Octoshape/InfiniteHD.app)

     

    Other Apps: ⓘ

       [running]   com.etresoft.EtreCheck.87712

       [running]   com.octoshape.client.82272

       [loaded]   391 Apple tasks

       [running]   194 Apple tasks

     

    Internet Plug-ins: ⓘ

       Google Earth Web Plug-in: 7.1 (2016-06-11) [Support]

       Default Browser: 601 - SDK 10.11 (2016-08-03)

       Flip4Mac WMV Plugin: 2.2.1.11 (2008-08-15) [Support]

       OfficeLiveBrowserPlugin: 12.3.6 (2013-05-04) [Support]

       RealPlayer Plugin: Unknown (2009-05-10) [Support]

       AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

       FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]

       Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-19) [Support]

       QuickTime Plugin: 7.7.3 (2016-08-03)

       Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update

       iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-29)

       AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

       GarminGpsControl: 2.9.3.0 Release (2011-03-28) [Support]

       JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

     

    User internet Plug-ins: ⓘ

       OctoshapeWeb: 1.0 - SDK 10.8 (2015-10-11) [Support]

       fbplugin_1_0_3: Unknown (2010-02-26) [Support]

     

    3rd Party Preference Panes: ⓘ

       Flash Player (2016-06-13) [Support]

       Flip4Mac WMV (2008-08-15) [Support]

       Java (2016-05-28) [Support]

     

    Time Machine: ⓘ

       Skip System Files: NO

       Mobile backups: ON

       Auto backup: YES

       Volumes being backed up:

           Macintosh HD: Disk size: 120.11 GB Disk used: 108.29 GB

       Destinations:

           Time Machine Backups [Local]

           Total size: 319.73 GB

           Total number of backups: 107

           Oldest backup: 6/26/12, 6:04 AM

           Last backup: 7/28/15, 9:35 AM

           Size of backup disk: Too small

               Backup size 319.73 GB < (Disk used 108.29 GB X 3)

     

    Top Processes by CPU: ⓘ

          128%   com.apple.WebKit.WebContent(19)

            8%   WindowServer

            8%   com.apple.WebKit.Plugin.64

            6%   kernel_task

            6%   systemstatsd

     

    Top Processes by Memory: ⓘ

       1.33 GB   com.apple.WebKit.WebContent(19)

       788 MB   kernel_task

       164 MB   mdworker(13)

       61 MB   MTLCompilerService(8)

       57 MB   Safari

     

    Virtual Memory Information: ⓘ

       111 MB   Free RAM

       3.89 GB   Used RAM (557 MB Cached)

       147 MB   Swap Used

     

    Diagnostics Information: ⓘ

       Aug 7, 2016, 09:17:49 AM   Self test - passed

       Aug 7, 2016, 09:00:40 AM   /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-07-090040_[r edacted].cpu_resource.diag [Details]

           /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

       Aug 6, 2016, 06:55:47 PM   /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-185547_[r edacted].cpu_resource.diag [Details]

       Aug 6, 2016, 11:09:39 AM   /Library/Logs/DiagnosticReports/firefox_2016-08-06-110939_[redacted].cpu_resourc e.diag [Details]

           /Applications/Firefox.app/Contents/MacOS/firefox

       Aug 6, 2016, 09:26:31 AM   /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-092631_[r edacted].cpu_resource.diag [Details]


    FIREFOX:


    EtreCheck version: 2.9.13 (267)

    Report generated 2016-08-07 09:09:38

    Download EtreCheck from https://etrecheck.com

    Runtime 2:12

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        MacBook Air (13-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Air - model: MacBookAir7,2

        1 1.6 GHz Intel Core i5 CPU: 2-core

        4 GB RAM Not upgradeable

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 127

     

    Video Information: ⓘ

        Intel HD Graphics 6000

            Color LCD 1440 x 900

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about 4 days

     

    Disk Information: ⓘ

        APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 120.11 GB (10.85 GB free) (Low!)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.47 GB Online

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.WebShopper.oiuqw343sQ9a.helpd.plist

        ~/Library/LaunchAgents/com.WebShopper.oiuqw343sQ9a.plist

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /System/Library/Extensions

        [not loaded]    com.McAfee.Virex (7.7 (build 163) - 2016-08-03) [Support]

        [not loaded]    com.cisco.nke.ipsec (1.0.0 - 2016-08-03) [Support]

     

    Startup Items: ⓘ

        Virex: Path: /Library/StartupItems/Virex

        VShieldEPOInterface: Path: /Library/StartupItems/VShieldEPOInterface

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    142 Apple tasks

        [running]    82 Apple tasks

        [killed]    7 Apple tasks

        7 processes killed due to insufficient RAM

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.csrutil.report.plist

        [not loaded]    45 Apple tasks

        [loaded]    143 Apple tasks

        [running]    93 Apple tasks

        [killed]    9 Apple tasks

        9 processes killed due to insufficient RAM

     

    Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-07-16) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-11-01) [Support]

        [running]    com.sony.PMBPortable.AutoRun.plist (2011-03-28) [Support]

     

    Launch Daemons: ⓘ

        [failed]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-07-16) [Support]

        [loaded]    com.microsoft.autoupdate.helpertool.plist (2016-06-26) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-10-08) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-11-01) [Support]

        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.WebShopper.oiuqw343sQ9a.helpd.plist (2015-10-31) Adware!  [Remove]

            ~/Library/Application Support/WebShopper/oiuqw343sQ9a/maintenance.sh

        [failed]    com.WebShopper.oiuqw343sQ9a.plist (2015-10-31) Adware!  [Remove]

        [loaded]    com.adobe.ARM.[...].plist (2011-01-21) [Support]

        [failed]    com.apple.SafariBookmarksSyncer.plist

        [running]    com.dtv.vgconnect.plist (2015-05-21) [Support]

        [loaded]    com.dtv.vgconnect.uninstall.plist (2015-10-11) [Support]

        [running]    com.pcv.hlpramc.plist (2015-10-31) [Support]

        [failed]    com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]

     

    User Login Items: ⓘ

        AirPort Base Station Agent    Application  (/System/Library/CoreServices/AirPort Base Station Agent.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Messages    Application  (/Applications/Messages.app)

        InfiniteHD    Application  (~/Library/Octoshape/InfiniteHD.app)

     

    Other Apps: ⓘ

        [running]    com.octoshape.client.82272

        [running]    org.mozilla.firefox.100192

        [loaded]    399 Apple tasks

        [running]    201 Apple tasks

        [killed]    15 Apple tasks

     

    Internet Plug-ins: ⓘ

        Google Earth Web Plug-in: 7.1 (2016-06-11) [Support]

        Default Browser: 601 - SDK 10.11 (2016-08-03)

        Flip4Mac WMV Plugin: 2.2.1.11  (2008-08-15) [Support]

        OfficeLiveBrowserPlugin: 12.3.6 (2013-05-04) [Support]

        RealPlayer Plugin: Unknown (2009-05-10) [Support]

        AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-02) [Support]

        Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-19) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-03)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-02) Outdated! Update

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-29)

        AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-07-12) [Support]

        GarminGpsControl: 2.9.3.0 Release (2011-03-28) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-28) Check version

     

    User internet Plug-ins: ⓘ

        OctoshapeWeb: 1.0 - SDK 10.8 (2015-10-11) [Support]

        fbplugin_1_0_3: Unknown (2010-02-26) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Flip4Mac WMV (2008-08-15) [Support]

        Java (2016-05-28) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: ON

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 120.11 GB Disk used: 109.26 GB

        Destinations:

            Time Machine Backups [Local]

            Total size: 319.73 GB

            Total number of backups: 107

            Oldest backup: 6/26/12, 6:04 AM

            Last backup: 7/28/15, 9:35 AM

            Size of backup disk: Too small

                Backup size 319.73 GB < (Disk used 109.26 GB X 3)

     

    Top Processes by CPU: ⓘ

             4%    WindowServer

             2%    kernel_task

             1%    fontd

             0%    SystemUIServer

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        699 MB    kernel_task

        553 MB    firefox

        131 MB    mdworker(8)

        41 MB    mds_stores

        41 MB    Finder

     

    Virtual Memory Information: ⓘ

        625 MB    Free RAM

        3.39 GB    Used RAM (1011 MB Cached)

        337 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 7, 2016, 09:00:40 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-07-090040_[ redacted].cpu_resource.diag [Details]

            /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

        Aug 6, 2016, 06:55:47 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-185547_[ redacted].cpu_resource.diag [Details]

        Aug 6, 2016, 11:09:39 AM    /Library/Logs/DiagnosticReports/firefox_2016-08-06-110939_[redacted].cpu_resour ce.diag [Details]

            /Applications/Firefox.app/Contents/MacOS/firefox

        Aug 6, 2016, 09:26:31 AM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-08-06-092631_[ redacted].cpu_resource.diag [Details]


  • by Eric Root,

    Eric Root Eric Root Aug 7, 2016 6:51 AM in response to rdog2
    Level 9 (69,582 points)
    iTunes
    Aug 7, 2016 6:51 AM in response to rdog2

    You have adware installed. With Firefox open, run the report again and where you see the red Adware, click Remove. Once complete, run the report again and post a copy into a new reply.

     

    Remove MacKeeper and McAfee.

     

    MacKeeper – Do Not Install

     

    MacKeeper – Do Not Install (2)        See  SDW2001’s post

     

    MacKeeper Removal

     

    MacKeeper Removal


    McAfee Uninstall               Resources is near bottom of the page

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 7:35 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Aug 7, 2016 7:35 AM in response to Eric Root

    Thanks for the reply. MacKeeper is not listed in Applications.  A search in Finder reveals no files for MacKeeper or Zeobit.

  • by Eric Root,

    Eric Root Eric Root Aug 7, 2016 7:51 AM in response to rdog2
    Level 9 (69,582 points)
    iTunes
    Aug 7, 2016 7:51 AM in response to rdog2

        [failed]    com.zeobit.MacKeeper.Helper.plist (2015-01-15) [Support]

        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist (2015-01-15) [Support]

     

    The 2 above show in the report.

     

    See if you can find the file(s) using one of these programs. If you go Finder/View/Show Path Bar, it will show you where it is located.

     

    EasyFind – Spotlight Replacement


     

    Find Any File

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 4:15 PM in response to Eric Root
    Level 1 (4 points)
    Safari
    Aug 7, 2016 4:15 PM in response to Eric Root

    I went to addwaremedic.com and downloaded malwarebytes. this program identified and removed the offending files in the report.  Everything seemed to work fine for a while but, later, the problem started happening again.  Now activity monitor shows Google.com is causing 100% cpu usage but I have not accessed google. I force quit google.com but it keeps coming back.

     

    In preferences I deleted all website data. I only allow cookies from websites i visit.

     

    None of this is happening with Firefox.

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 4:23 PM in response to VikingOSX
    Level 1 (4 points)
    Safari
    Aug 7, 2016 4:23 PM in response to VikingOSX

    Thanks for the reply.  I open Safari, go to Yahoo.com and within 30 seconds the problem is happening.

  • by Csound1,

    Csound1 Csound1 Aug 7, 2016 4:27 PM in response to rdog2
    Level 9 (50,086 points)
    Desktops
    Aug 7, 2016 4:27 PM in response to rdog2

    Does that mean that you only have one window (page) open?

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 4:28 PM in response to rdog2
    Level 1 (4 points)
    Safari
    Aug 7, 2016 4:28 PM in response to rdog2

    I closed Safari and restarted. Now activity monitor says my bank's website is causing 100% CPU usage.  But I didn't go to my bank's website. Something very strange is going on with Safari.

  • by rdog2,

    rdog2 rdog2 Aug 7, 2016 4:31 PM in response to Csound1
    Level 1 (4 points)
    Safari
    Aug 7, 2016 4:31 PM in response to Csound1

    Thanks for the reply. No, nothing else is open. Shut down the computer, restarted, open Safari, go to Yahoo.com and within 30 seconds the fire starts.

  • by Csound1,

    Csound1 Csound1 Aug 7, 2016 4:32 PM in response to rdog2
    Level 9 (50,086 points)
    Desktops
    Aug 7, 2016 4:32 PM in response to rdog2

    Install the combo update for 10.11.6

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