Scrubanne

Q: unable to sync pictures/photos library.photos library/resource

This is the error I am getting. 

unable to sync pictures/photos library.photos library/resource

 

Photos will not upload photos from my iphone. I tried it with airdrop also, but it went into my downloads instead of Photo. Also, when I try to move the pictures from my download folder to Photos, they simply do not show up.

Out of 600 photos, 2 transferred from my phone.

 

Any ideas?

Photos version 1.5

OS X El Capitan

version 10.11.5

 

Thanks!!

Posted on Aug 6, 2016 9:22 AM

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Q: unable to sync pictures/photos library.photos library/resource

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  • by Johann.B,

    Johann.B Johann.B Aug 7, 2016 6:38 AM in response to Scrubanne
    Community Specialists
    Aug 7, 2016 6:38 AM in response to Scrubanne

    Hi there Scrubanne,

     

    Welcome to the Apple Support Communities! It sounds like you are receiving an error when trying to import pictures from your iPhone to the Photos app on your Mac. I definitely want to ensure that you're able to move over pictures to your Mac, and I'll be more than happy to provide you with some resources.

     

    To begin, let's have you create a backup of your computer and your phone. I've included two articles that detail this process:

     

    Use Time Machine to back up or restore your Mac

     

    How to back up your iPhone, iPad, and iPod touch

     

    Once we know that both devices have been backed up, we'll want to check for software updates. Based on your message, it sounds like your Mac is running 10.11.5. We did recently release 10.11.6, as well as an update for the iPhone. It's entirely possible that by updating both devices, that will resolve the issue you're experiencing. I've included instructions on how to update both your iPhone and your Mac:

     

    Update the software on your Mac

     

    Update the iOS software on your iPhone, iPad, or iPod touch

     

    If you're still running into issues after completing the updates, I'd suggest trying to import the pictures while in safe mode. This helps us rule out any user login items or cached items that may be causing issues. Here are the steps for booting your Mac into safe mode and what to do if the issue doesn't occur:

     

    Try safe mode if your Mac doesn't finish starting up

     

    In the event that you still can't import the pictures into the Photos app, we'll want to have you create a test user account. This helps us isolate if the issue is user-specific or system wide. Check out the following resource for details:

     

    How to test an issue in another user account on your Mac

     

    You'll want to pay special attention to this section:

     

    If an issue happens in only one user account

    If performing the same steps in a test user account doesn't result in the same unexpected behavior, you most likely don't need to reinstall any apps or OS X.

    • If an issue only happens in one app, check the app's documentation or support website for instructions on troubleshooting specific preference or setting files.
    • If you need help with a specific alert message or issue, search the Apple Support website for the text of the alert message you're seeing.

    If an issue happens in more than one user account

    If the same unexpected behavior happens in more than one user account on your Mac, try checking for software or hardware issues.

     

    All the best!