HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Helpful answers
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Aug 7, 2016 11:23 AM in response to Phil McGroinby sarah_s1,Hi Phil,
I understand that iTunes is not seeing your older iPod, preventing you from syncing music to it. I know that it's nice to be able to get your music on the go, so I'm happy to provide some direction to help with this.
With iTuens on Windows, there are many things that could be causing it to stop seeing your iPod. For a thorough list of troubleshooting, check out our article here:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Thanks for using the Apple Support Communities, cheers!
