2FA is not sending codes to my iPhone 6+. My 6+, Mini 4, and two Macs are all listed as My Devices in iCloud and the Macs and the Mini all receive codes - but not the iPhone, the device I use the most. All are running the latest versions of Apple software. How can I fix this?
iPhone 6 Plus, iOS 9.3.3
Hello Sedona Sam,
Thanks for that info and choosing the Apple Support Communities. I know how important making sure your iPhone is working properly with two-factor authentication is to you!
If I understand correctly, you are unable to receive verification codes automatically to this iPhone. You may want to review and correct your trusted phone numbers and trusted devices, and this article has the steps to walk you through this process:
Two-factor authentication for Apple ID
Cheers!
OK, in theory. However, on my Manage your account page, when I click on devices there is no info on whether the device is trusted and can receive Apple ID verification codes, despite what the 2FA article says. That's one disconnect.
When I go to Settings>Apple ID>Devices>iPhone, it says "device is trusted and can receive Apple ID verification codes". So the only problem is that I'm not getting the codes, even though AFAIK I've done everything to ensure I can. My other devices get them.
Also, if someone has a minute, can you explain the logic behind the 6 digit verification code? If you've got the device and it receives the code and you enter it, what difference does the length of code make? Just seems like security theater, not actually enhancing security while increasing UI friction. Why not simply a yes and a no button?
Thanks for that additional info. I agree your iPhone and setup of Two-factor authentication does not seem to be behaving as expected, so I would suggest contacting AppleCare support so they can use their tools and resources to help resolve your specific issue. Here is how to contact AppleCare support:
Contact Apple for help with Apple ID account security
Have a great day!
iPhone 6+ not getting 2FA codes
