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Helpful answers
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Aug 6, 2016 10:39 AM in response to pirhanby Allan Jones,What OS version is it running?
Have you tried starting in Safe Mode? That means pressing and holding SHIFT while booting until you see a notice that you are in Safe Mode or have a usable desktop. If you get a desktop, don't try using the computer at this point. Extensions you need will not have loaded, so now try a regula rstart and see if thigns progress.
Do you have Apple system disk from which to try booting?
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Aug 8, 2016 6:32 PM in response to Allan Jonesby pirhan,Hey,
I just tried that. I got the restart sound twice (so it restarted while I was pressing the key) but now it's just the Apple logo and the spinning wheel. Do you have more suggestions?
Thank you,