omarmuhtasib

Q: i forgot security question

HI

how i can reset my security question

i can access my security or change security setting in apple id

Posted on Aug 6, 2016 10:59 AM

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Q: i forgot security question

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  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Aug 6, 2016 11:01 AM in response to omarmuhtasib
    Level 10 (132,680 points)
    iTunes
    Aug 6, 2016 11:01 AM in response to omarmuhtasib

    If you have a verified rescue email address on your account (an additional/alternate email address is different) you can use that to reset them : If you forgot the answers to your Apple ID security questions

     

    If you don't have a rescue email address you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset - from the above link :

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

    If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

     

    When they've been reset, and if you don't already have a rescue email address, you can then add one for potential future use : About your Apple ID email addresses - Apple Support

    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 6, 2016 11:02 AM in response to omarmuhtasib
    Level 10 (103,361 points)
    Apple TV
    Aug 6, 2016 11:02 AM in response to omarmuhtasib

    If you have forgotten your security questions and have supplied a rescue email when setting up your account, you can reset them at My Apple ID > security > Reset your security questions, otherwise...


    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.