I forgot them & need to reset them! When I click edit or change security questions it keeps asking me to answer them, if I knew the answer I would not need to change them. I am locked out until they get changed?
MacBook Pro, OS X El Capitan (10.11.6)
Hi,
Follow the instructions for resetting your security questions and answers here > If you forgot the answers to your Apple ID security questions - Apple Support
Make sure to write them down and store in a safe place.
If you added the rescue email address then you will be able to reset your security questions. If not you can contact account security team via phone. account security team will be able to reset your security questions and may help you in adding the rescue email address. Below article lists contact numbers of account security team
Contact Apple for help with Apple ID account security - Apple Support
No worries, you can get it done by contacting Account Security Team via phone support. To find the phone number of your country, click the link below.
Contact Apple for support and service - Apple Support
Importantly while calling Account Security Team, keep the Temporary Pin handy. To generate temporary pin, login to your Apple ID account and on the bottom of the page you will see the option to generate pin. Once the pin is generated, it remain valid for 30 minutes. Account Security Team will verify your account using the pin number.
If you have any queries, please feel free to ask.
Thanks.
Security Questions
