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Aug 7, 2016 11:48 AM in response to Tricky31by sarah_s1,Hi Tricky31,
I understand that you are trying to add an email address to your Apple ID, but getting a message that it's already in use. I know that it's important to have your account information up to date, so I'm happy to provide some direction to help.
To start, you will want to use the iForgot site to identify any possible accounts that are using the email address, and then you can make any necessary adjustments to that account to be able to use that email account:
You can see more about your Apple ID email address here:
About your Apple ID email addresses - Apple Support
Thanks for using the Apple Support Communities, cheers!
