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dbillings89
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Q: i am trying to hard rest set my desktop that i bought and it tells me osx is temperaly unavalibel

i amtrying to hard rest a desktop that i bought and it tells me osx is temperaly unavalable

Posted on Aug 6, 2016 4:00 PM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (69,536 points)
iTunes
A:

Are you using the same Apple ID you used to download the OS originally? If this is a used computer and the previous owner installed the current OS, you will need to boot into Internet Recovery (command - option/alt - R on a restart) and install the OS the computer shipped with. Make sure you have at least 2 backups before doing anything.

Posted on Aug 7, 2016 8:57 AM

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dbillings89

Q: i am trying to hard rest set my desktop that i bought and it tells me osx is temperaly unavalibel

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  • by Eric Root,Apple recommended

    Eric Root Eric Root Aug 7, 2016 8:57 AM in response to dbillings89
    Level 9 (69,536 points)
    iTunes
    Aug 7, 2016 8:57 AM in response to dbillings89

    Are you using the same Apple ID you used to download the OS originally? If this is a used computer and the previous owner installed the current OS, you will need to boot into Internet Recovery (command - option/alt - R on a restart) and install the OS the computer shipped with. Make sure you have at least 2 backups before doing anything.