HT201569: If your iPhone, iPad, or iPod touch won't charge

Learn about If your iPhone, iPad, or iPod touch won't charge
bapollart

Q: my phone went black and its been charging for 2 hours and it still wont turn on

my phone went black and its been charging for 2 hours and it still wont turn on. What do i do

iPhone 5c, iOS 9.3.3

Posted on Aug 6, 2016 10:38 PM

Close

Q: my phone went black and its been charging for 2 hours and it still wont turn on

  • All replies
  • Helpful answers

  • by theratter,Apple recommended

    theratter theratter Aug 6, 2016 10:43 PM in response to bapollart
    Level 4 (3,907 points)
    Desktops
    Aug 6, 2016 10:43 PM in response to bapollart

    Have you tried any troubleshooting?

     

    1. Restart:  Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple  logo appears.
    2. Reset:  Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
    3. Restore:  Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory.

     

    If you don't have any success with the above, then make an appointment at the Apple Genius Bar for service. If needed find an Apple Store - Find a Store - Apple.

     

    [Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

  • by FishingAddict,Apple recommended

    FishingAddict FishingAddict Aug 6, 2016 10:49 PM in response to bapollart
    Level 4 (1,542 points)
    Mac OS X
    Aug 6, 2016 10:49 PM in response to bapollart

    Make sure that it's actually charging.  Change chargers, cables, and wall outlets first.