HT203768: Get help finding missing information in iCloud after restoring an iOS device

Learn about Get help finding missing information in iCloud after restoring an iOS device

hiddy1

Level 1 (8 points)

iPhone

Q: Hello i lost all my backups

Hello i lost all my backups , itunes said that I never had backuped my phone. But i did it always before software update/

Posted on Aug 7, 2016 8:43 AM

I have this question too

Solved

Level 7 (34,207 points)

Apple Watch

A:

If you wish to speak with Apple, you can either contact Apple Support or make a Genius Bar reservation:

Posted on Aug 9, 2016 4:33 AM

Q: Hello i lost all my backups

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Helpful answers

by Jonathan UK,Apple recommended

Jonathan UK Aug 9, 2016 2:25 AM in response to hiddy1
Level 7 (34,207 points)

Apple Watch

Aug 9, 2016 2:25 AM in response to hiddy1

Hi

Follow the instructions here to check for backups of your iPhone in iTunes and iCloud:

Locate backups of your iPhone, iPad, and iPod touch - Apple Support
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by Bradladley,

Bradladley Aug 9, 2016 2:37 AM in response to hiddy1
Level 1 (8 points)

iPhone

Aug 9, 2016 2:37 AM in response to hiddy1

Maybe this'll help to know-I had a weird situation where I updated back at 9.3.2 and discovered that all of my photos and videos were gone from iCloud and my phone. I contacted Apple two days later and they magically retrieved all of them. So don't give up or assume anything.…
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by hiddy1,

hiddy1 Aug 9, 2016 4:07 AM in response to Bradladley
Level 1 (8 points)

iPhone

Aug 9, 2016 4:07 AM in response to Bradladley

Hello ,
thank you for helping ,
could u please give me official email where i can send my question?
I just updated my soft and all contacts photo video and programs were erased, and no backup on icloud.
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by Jonathan UK,Solvedanswer

Jonathan UK Aug 9, 2016 4:33 AM in response to hiddy1
Level 7 (34,207 points)

Apple Watch

Aug 9, 2016 4:33 AM in response to hiddy1
If you wish to speak with Apple, you can either contact Apple Support or make a Genius Bar reservation:

Contact - Official Apple Support
https://twitter.com/applesupport
http://www.apple.com/retail/geniusbar/
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