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Rose4016
Level 1 (4 points)
iPhone

Q: iphone won't turn on, not registered to icloud account, activation lock is on and I want to turn it off


My daughter dropped her iphone in the toilet. We cannot get it to turn on, but I would like to trade it in for damage credit. However, the activation lock is on. When we log in to her iCloud account and her Apple ID account, the phone does not show up anywhere. Find My iPhone doesn't work because it won't turn on. How do I get the activation lock off so I can get rid of this device?

iPhone 6, iOS 9.3.2

Posted on Aug 7, 2016 8:37 AM

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Rose4016

Q: iphone won't turn on, not registered to icloud account, activation lock is on and I want to turn it off

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  • by Michael Black,

    Michael Black Michael Black Aug 7, 2016 8:42 AM in response to Rose4016
    Level 7 (23,942 points)
    Aug 7, 2016 8:42 AM in response to Rose4016

    If it is not listed under her tracked devices in her iCloud account, then activation lock is not on. Apple will not give you any credit for a damaged device. You can pay the out of warranty fee and exchange it for a replacement though.

     

    If it won't turn in at all, there's nothing else you can do but take it in and replace it.