icelander.72 Author

Level 1

8 points

Macbook pro 13" retina wifi issue

Hi ppl,

I'm using a Macbook Pro 13" retina - early 2015 release. The wifi signal keeps falling for some reason every few minutes (~15mins) - it goes completely Off for around 10 secs and then it comes back. Of note, other apple devices connected to the same airport extreme 2GB is working fine on the same network at the same time that the macbook pro is internet is not working. Its kind of weird but has been happening consistently for months now. And this was happening even before I got the airport extreme (thinking that it will solve the problem) and I was using surfboard docsis3 modem/router (motorola).

Anyone have a similar problem and/or possible solutions?

thanks guys!

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.6), null

Posted on Aug 7, 2016 9:22 AM

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2 replies

Level 10

210,519 points

Aug 7, 2016 9:57 AM in response to icelander.72

Try creating/logging I as another user. Do you have same problem?

- Try resetting the SMC and NVRAM/PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

https://support.apple.com/en-us/HT201295

About NVRAM and PRAM

https://support.apple.com/en-us/HT204063

- Try starting in Safe Mode

OS X: What is Safe Boot, Safe Mode?

https://support.apple.com/en-us/HT201262

- Boot to Recovery and repair the startup disk

OS X: About OS X Recovery - Apple Support

https://support.apple.com/en-us/HT201314

- If it is repairable reinstall the OSX

How to reinstall OS X on your Mac - Apple Support

https://support.apple.com/en-us/HT204904

- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.

Then format the startup disk and do a fresh install of OSX

This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum.

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Aug 7, 2016 10:00 AM in response to icelander.72

Hold down the Option key while you click on the Wi-Fi Icon on the menuBar. You geta display similar to this old one:

Extract a few values from it and post them in a reply

what do you get for PHY Mode and Channel?

what is RSSI, Signal, or Signal-to-noise?

what is Transmit Rate?

and very important, how many other networks do you see?

about how far away from the Router is this MacBook Pro?

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Macbook pro 13" retina wifi issue

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