Unable to check for update

User uploaded fileI Cannot able to che updates on my iPhone I purchased this on 7th of Aug please help as it shown an error which I enclosed above!

iPhone 5s, iOS 9.3.2

Posted on Aug 7, 2016 12:52 PM

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1 reply

Aug 8, 2016 8:28 AM in response to Meerutpiyush

Hello Meerutpiyush.


Thank you for using the Apple Support Communities. I see from your post that you aren't able to to check for updates on your iPhone. I'm happy to provide you with some direction to resolve this.


Let's start by making a backup of your iPhone's data.

How to back up your iPhone, iPad, and iPod touch


Once that is completed, let's our troubleshooting by restarting your iPhone.

Restart your iPhone, iPad, or iPod touch


If the issue persists after restarting, then let's check if the issue occurs when connected to a different Wi-Fi network. Or using your iPhone's mobile data.


If your iPhone is unable to check for updates on different networks then try updating the iPhone using iTunes on the computer. The steps for that are included in this article under the steps to update wirelessly:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support


If you don't have access to a computer then we would want to erase it and set it up as new then try updating. Your data would be safe since you performed a backup at the start of our troubleshooting. Here's an article with the steps to do so:

How to erase your iOS device and then set it up as a new device or restore it from backups


If that resolves the issue, then you can restore your backup.

Restore your iPhone, iPad, or iPod touch from a backup


Have a nice day.

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Unable to check for update

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