HT201077: Get help using iCloud Photo Sharing and shared albums

Learn about Get help using iCloud Photo Sharing and shared albums
rshepherd13
Level 1 (4 points)
iCloud

Q: I'm having trouble getting my videos and pictures FROM my shared albums. Once I've shared them, I can't copy or save them to my phone.

I'm having trouble getting my videos and pictures FROM my shared albums. Once I've shared them, I can't copy or save them to my phone.

iPhone SE, iOS 9.3.3

Posted on Aug 7, 2016 12:55 PM

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rshepherd13

Q: I'm having trouble getting my videos and pictures FROM my shared albums. Once I've shared them, I can't copy or save them to my ph ... more

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  • Helpful answers

  • by LACAllen,Helpful

    LACAllen LACAllen Aug 11, 2016 6:35 PM in response to rshepherd13
    Level 5 (4,643 points)
    iCloud
    Aug 11, 2016 6:35 PM in response to rshepherd13

    After you have shared photos and videos, they are still on your phone, unless you delete them.

  • by rshepherd13,

    rshepherd13 rshepherd13 Aug 11, 2016 6:38 PM in response to LACAllen
    Level 1 (4 points)
    iCloud
    Aug 11, 2016 6:38 PM in response to LACAllen

    I have deleted some of them. But my problem is getting them back OFF of the shared album and onto my photo stream. I'm able to save some of them back on my phone but not all. There appears to be no connection with whether or not they were deleted from my phone. I have even had trouble saving photos that were not deleted from my phone.