HT205922: If you see error -5000, -69, 13010, or 13014 when you sync music in iTunes

Learn about If you see error -5000, -69, 13010, or 13014 when you sync music in iTunes
hmt90a

Q: error 13014 when syncing iPhone 3G (iOs 4.2.1)

I'm trying to sync an iPhone 3G (iOs 4.2.1 (8C148)) to iTunes 12.4.3.1. I keep getting a message saying it can't sync...unknown error (13014). I've tried restarting the phone and still get the error. Any suggestions?

 

(I have synced this phone before with no issues...could it be the iTunes version?)

iPhone 3G, iOS 4.1

Posted on Aug 7, 2016 2:08 PM