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Q: My password doesn't work."Touch ID does not recognize your fingerprint"

My password doesn't work."Touch ID does not recognize your fingerprint"

iPhone 5s

Posted on Aug 7, 2016 3:21 PM

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Q: My password doesn't work."Touch ID does not recognize your fingerprint"

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Aug 28, 2016 2:25 PM in response to pamfrommattoon
    Level 10 (120,569 points)
    Apple Watch
    Aug 28, 2016 2:25 PM in response to pamfrommattoon

    Get help with Touch ID

    Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:

     

    • If you've just restarted your device
    • If your fingerprint isn't recognized five times in a row
    • If you haven't unlocked your device in more than 48 hours

    • If you've just enrolled or deleted fingerprints
    • If you're trying to open Touch ID & Passcode in the Settings menu
    • If Require Password is set to Immediately under Settings > General > Restrictions

     

     

    Use Touch ID on iPhone and iPad - Apple Support