My password doesn't work."Touch ID does not recognize your fingerprint"

My password doesn't work."Touch ID does not recognize your fingerprint"

iPhone 5s

Posted on Aug 7, 2016 3:21 PM

Reply
1 reply

Aug 28, 2016 2:25 PM in response to pamfrommattoon

Get help with Touch ID

Sometimes, you'll need to enter your passcode or Apple ID instead of using Touch ID:


  • If you've just restarted your device
  • If your fingerprint isn't recognized five times in a row
  • If you haven't unlocked your device in more than 48 hours
  • If you've just enrolled or deleted fingerprints
  • If you're trying to open Touch ID & Passcode in the Settings menu
  • If Require Password is set to Immediately under Settings > General > Restrictions



Use Touch ID on iPhone and iPad - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My password doesn't work."Touch ID does not recognize your fingerprint"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.