Q: Apple Watch Keeps Disconnecting from iPhone
I updated my phone this week and my apple watch has disconnected several times and i have to master reset the watch in order for it to work properly. What is going on ?
Posted on Aug 7, 2016 4:18 PM
Hi
If you have not yet done so, it may help to also update your watch to the latest software:
Disconnections can be normal, such as when the watch loses the Bluetooth connection with the paired iPhone and no known W-Fi network is available.
Your devices should reconnect automatically a short while after being brought close together again. If they do not, keep your iPhone and watch close by each other and try following these steps until they do:
- Check that both Bluetooth and Wi-Fi are enabled on your iPhone:
- It may help to toggle Bluetooth off and on again on your iPhone (Settings > Bluetooth).
- Check that Airplane Mode is not enabled on your watch:
- When viewing the time on your watch, swipe up on the watch face > swipe left / right to the Settings Glance.
- If your watch is not connected and Airplane Mode is turned on, tap the button to turn it off.
- It may otherwise help to toggle Airplane Mode on and off again.
- Restart both devices, turning both off together, then restarting your iPhone first.
For the best performance from your watch, keep both Bluetooth and Wi-Fi permanently enabled on your iPhone.
If your watch repeatedly fails to connect or remain connected with your iPhone as expected, it may help to unpair and re-pair your watch (choose to Restore from Backup when offered the option):
More information:
If your Apple Watch isn't connected to your iPhone - Apple Support
Posted on Aug 7, 2016 4:40 PM