Slafa

Q: All music deleted from iPhone

I was listening to music on my phone today when it stopped playing. In looking at my library, all of my music not downloaded from iTunes was deleted from my phone. I didn't press anything and have no idea what happened. Anyone else have this problem? Tips?

iPhone SE, iOS 9.3.2, null

Posted on Aug 8, 2016 5:59 AM

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Q: All music deleted from iPhone

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  • by javaliga,Helpful

    javaliga javaliga Aug 8, 2016 7:36 AM in response to Slafa
    Level 4 (3,594 points)
    iCloud
    Aug 8, 2016 7:36 AM in response to Slafa

    First thing to try is to restart and/or force restart your device (nothing will be lost):

     

    Restart your iPhone, iPad, or iPod touch - Apple Support

     

    If that doesn't help, since only music not downloaded from iTunes was lost - try to download your previous purchases:

     

    Download your past purchases - Apple Support

     

    You can also try to unsync/delete and resync your music from iTunes.  To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music.

     

    If none of those suggestions help, then you may have to reset your device and restore from a backup.

  • by Slafa,

    Slafa Slafa Aug 8, 2016 7:37 AM in response to javaliga
    Level 4 (1,173 points)
    Apple Music
    Aug 8, 2016 7:37 AM in response to javaliga

    The issue is actually with music that was not purchased via iTunes. Sorry, that was unclear in my post. All music that I had on my iTunes library that I synced to my phone was lost. Not sure how but all deleted.

     

    I can re-sync from my computer but unsure as to how or why this happened...