Problems with Apple Music downloads on Android

Last week I signed up for a three month trial on Apple Music - the initial signs looked good, however I have since encountered two very annoying problems which will more than likely see me bin Apple Music unless I can resolve them.


1) I downloaded the new Blossoms album on my Android phone (Samsung Galaxy S4) but it would only download 5 out of the twelve tracks on the album (the same five tracks each time). Numerous times, I removed the download, re-downloaded but still the whole album would not appear under Blossoms in My Music - only the same five tracks would appear, meaning there were seven tracks missing. I watched numerous times the whole album being downloaded and each track being ticked off so I can only assume this is a bug with Apple Music on Android.


2) Last week I downloaded the Viola Beach album (same phone as above), no problem. Then after a couple of days, it would not play the first song on the album under My Music - the "waiting circle" kept spinning around endlessly. Again, I removed the download and re-downloaded the album but the problem persists - it won't play the first track on the album despite the fact I can see it there downloaded.


Can Apple seriously expect me to sign up to their paid service with basis issues/ bugs like this ?


Grateful for any help or advice please. Thanks.

iPod classic (120 GB), Windows 7

Posted on Aug 8, 2016 4:54 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problems with Apple Music downloads on Android

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.