Junk emails in notification centre - iPhone & Hotmail

Hi,


I changed phone last week, going from an iPhone 5s to another iPhone 5s (I know, so much for a change). Since turning on my new phone, my Hotmail email account has been sending me notifications on the lock screen of junk messages. This never happened to me before, and still doesn't happen with my other email addresses (Gmail and iCloud).

Additionally, when I try to slide and unlock on the junk email address, the message doesn't open but my inbox does (where of course there is no trace of the junk message).


Did anyone else experience the same problem? Any quick solution to this?


Thanks!

iPhone 5s

Posted on Aug 8, 2016 6:47 AM

Reply
3 replies

Aug 8, 2016 7:15 PM in response to AlexanderSupertramp89

Well hello there, AlexanderSupertramp89!


Thanks for brining your question here to the Apple Support Communities! Congratulations on the new iPhone, by the way. The sole purpose of "Junk Mail" is so we don't have to read it, right? It's great to see that your Gmail and iCloud accounts have not been affected by this. With this information, we can conclude that the iPhone and it's software appear to be in working order. Here are two items to confirm:


Log into your Hotmail account using a computer web browser and confirm all notification settings. You may need to consult with Hotmail support for this. If all notifications appear to be set correctly, try the following:


Remove your email account and set it up again

If you still have issues with sending and receiving email, try removing your email account from your device and then add it back again:*

  1. On your computer, sign in to your email provider’s website to verify that all of your email is there or check if your email is saved somewhere other than your iOS device.
  2. On your iOS device, tap Settings > Mail, Contacts, Calendars.
  3. Tap the email account you want to remove.
  4. Tap Delete Account.
  5. Add your account again.

*iOS backups made in iCloud and iTunes include a backup of your mail settings, but not your emails. Emails deleted from your iOS device aren’t recoverable from an iCloud or iTunes backup. Learn more about backups in iCloud and iTunes.


Have a phenomenal day!

Nov 1, 2016 11:08 PM in response to AlexanderSupertramp89

FWIF, I have the same problem since upgrading to iOS 10 and affect Gmail:


Every SINGLE junk emails in the junk folder receive iOS notifications. Never had this problem prior to iOS 10. Same issue with Google Apps (business version of Gmail).


I've made no changes to the my Gmail settings. Removing and adding Gmail accounts in iOS 10 Mail app didn't fix it.


Given the above, this is definitely Apple's issue, since it affect Gmail, Google Apps and Hotmail.

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Junk emails in notification centre - iPhone & Hotmail

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