acarroll69
Level 1 (4 points)
Desktops

Q: i want to transfer my windows files from my click free external drive to my mac, it recognizes the drive but i can't do anything or see the files. Any help is appreciated

i need to transfer my windows files from my click free external drive to my mac.  i can see the drive but can't do anything or transfer.  any help is appreciated.

Posted on Aug 8, 2016 8:19 AM

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acarroll69

Q: i want to transfer my windows files from my click free external drive to my mac, it recognizes the drive but i can't do anything o ... more

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  • by Phil0124,

    Phil0124 Phil0124 Aug 8, 2016 8:28 AM in response to acarroll69
    Level 7 (26,703 points)
    iPhone
    Aug 8, 2016 8:28 AM in response to acarroll69

    Does the drive not appear in Finder?  Do you get an icon for it on your desktop?

     

    You say it recognizes the drive,  How exactly , what does it do?

     

    What happens when you try to use it?

     

    How is the drive formatted?  Is it encrypted?

  • by Genus_Bar,

    Genus_Bar Genus_Bar Aug 8, 2016 8:24 AM in response to acarroll69
    Level 1 (76 points)
    iPhone
    Aug 8, 2016 8:24 AM in response to acarroll69

    The drive may not be formatted correctly. It should be formatted as:


    FAT32 (File Allocation Table)

    - Natively read/write FAT32 on Windows and Mac OS X.

    - Maximum file size: 4GB

    - Maximum volume size: 2TB

  • by lllaass,

    lllaass lllaass Aug 8, 2016 8:31 AM in response to Genus_Bar
    Level 10 (187,557 points)
    Desktops
    Aug 8, 2016 8:31 AM in response to Genus_Bar

    The drive can also be formatted in PC NTFS formate since a Mac can natively read an NTSF formatted drive but can't write to it.

    Genus_Bar wrote:

     

    The drive may not be formatted correctly. It should be formatted as:


    FAT32 (File Allocation Table)

    - Natively read/write FAT32 on Windows and Mac OS X.

    - Maximum file size: 4GB

    - Maximum volume size: 2TB

  • by lllaass,Helpful

    lllaass lllaass Aug 14, 2016 5:52 PM in response to acarroll69
    Level 10 (187,557 points)
    Desktops
    Aug 14, 2016 5:52 PM in response to acarroll69

    Tell us more about how files were added to this click free drive?

    If connected to a PC can My Computer see all the files?

  • by acarroll69,

    acarroll69 acarroll69 Aug 14, 2016 6:28 PM in response to lllaass
    Level 1 (4 points)
    Desktops
    Aug 14, 2016 6:28 PM in response to lllaass

    The files(mostly pics) were added to the click free drive from my PC and yes i can see them if connected to the PC, at least i could at last use. 

    Each time i have plugged in the click free drive on my Mac, it wants to install the drive again.  It shows the drive in the finder but i can't do anything with it.  It just wants to install it again.

  • by lllaass,

    lllaass lllaass Aug 15, 2016 1:06 AM in response to acarroll69
    Level 10 (187,557 points)
    Desktops
    Aug 15, 2016 1:06 AM in response to acarroll69

    Just what do you mean by "It just wants to install it again."?

    If yo are getting a message what is the wording of the message?

    Also, try now on a PC.