Roody83
Level 1 (8 points)
Wireless

Q: Accidentally clicked forget time capsule, now I can't get it to appear in AirPort Utility.  How can I get it back?

Accidently clicked Forget Time Capsule, now I can't get it to appear in AirPort Utility.  How can I get it back?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Aug 8, 2016 2:29 PM

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Roody83

Q: Accidentally clicked forget time capsule, now I can't get it to appear in AirPort Utility.  How can I get it back?

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  • by Bob Timmons,Helpful

    Bob Timmons Bob Timmons Aug 8, 2016 4:42 PM in response to Roody83
    Level 10 (105,458 points)
    Wireless
    Aug 8, 2016 4:42 PM in response to Roody83

    Power off every device on the entire network......in any order that you want

    Wait a minute

    Power the modem up, and let it run for a few minutes by itself

    Power up the next device connected to the modem and let run a full minute

    Keep starting devices up one at a time, about a minute apart until the entire network is back up

     

    Check to see if Time Capsule has surfaced again

  • by Roody83,

    Roody83 Roody83 Aug 8, 2016 4:54 PM in response to Bob Timmons
    Level 1 (8 points)
    Wireless
    Aug 8, 2016 4:54 PM in response to Bob Timmons

    Thanks for getting back with me so quickly!  I turned everything off, then on and the Time Capsule surfaced but not to the correct network.  Now there are 2 AirPort utility apps - there is one with a green dot that doesn't show the Time Capsule - but the other one has an amber light next to "internet" and has a blinking amber light next to the TC icon.  Also, the AirPort utility showing the green dot shows that my MAC is unable to connect to the internet.  I'm confused!

  • by Bob Timmons,

    Bob Timmons Bob Timmons Aug 8, 2016 5:17 PM in response to Roody83
    Level 10 (105,458 points)
    Wireless
    Aug 8, 2016 5:17 PM in response to Roody83

    This is so confusing that I cannot recommend anything other than resetting the Time Capsule back to default settings and then starting over again.

     

    If you decide to do this.......

    Make sure that the Time Capsule has been powered on a few minutes

    Hold in the reset button on the back of the Time Capsule for 7-8 seconds and then release

    Allow a full minute for the Time Capsule to restart back to a slow, blinking amber light status

     

    Set up the Time Capsule again, like you did before when it was new out of the box