Q: Apple ID Security question not showing the option to reset?
Hey guys, so hopefully someone here can help me, i spent 2 hours on the phone last night trying to fix this issue for my mother.
She has forgotten the answers to her security questions and is unable to purchase credits on games. Last time we had this issue i sat down with her and fixed it by simply reseting the questions.
This time however, every time we go to edit the questions it asked us to answer 2 and there is no option to reset them?
We have a rescue email set up (my one) for if this were to happen but the support call last night told us that we have to answer the questions to send the email, and theres no other way around it.
Please help!!!
Also if this is in the wrong community please point me in the right direction! CHEERS!!
iPhone 6s, iOS 9.3.4
Posted on Aug 8, 2016 5:18 PM
